Senior Product Manager

Full-time - Senior

San Francisco, CA

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About the position

The Senior Product Manager at GFiber will play a pivotal role in shaping the mobile journey for Fiber customers. This position involves developing user insights and collaborating with cross-functional teams to create innovative experiences for consumers and businesses. The role is critical to GFiber's success, focusing on managing a roadmap that enhances customer lifecycle and platform capabilities across web and mobile applications.

Responsibilities

• Develop a strategy and roadmap for growing customer experience and business performance of GFiber's mobile app products.
• Develop metric goals, benchmarks, best practices, requirements for user experience, new features and digital services.
• Partner with the engineering team to validate features, technical requirements, level of effort, dependencies, timelines and launch plans.
• Drive user experience and feature optimizations throughout the digital service journey using A/B and multivariate testing tools.
• Define KPI's, set up measurement plans to track impact of initiatives, overall contribution of digital channels and key channel sales and service metrics.

Requirements

• Bachelor's degree or equivalent practical experience.
• 8 years in digital consumer product development, ideally in app or mobile web environments.
• Experience with user-centric product visioning, analytics and defining success metrics, and achieving retention and acquisition goals.
• Experience with agile iOS, Android, and responsive web development.

Nice-to-haves

• Master's degree in a technical field.
• Experience with consumer-facing apps at scale in B2C and/or SMB environments and growth marketing go-to-market strategies.
• Technical Product Management experience (i.e. creating strategic product roadmap(s) from conception to launch and working with complex cross-functional programs required).
• Experience working in the telecom or technology industry.
• Experience with billing and payments functionality in the context of e-commerce systems.
• Strong analytical and strategic thinking with attention to detail, influencing change across a complex, dynamic and highly technical organization.

Benefits

• Competitive salary range between $147,000 - $189,000 + bonus + cash award + benefits.