Senior Product Marketing Manager

NICE Systems - Sandy, UT

Full-time - Mid Level

Remote - Sandy, UT

5,001-10,000 employees

Publishing Industries

About the position

The Senior Product Marketing Manager at NICE will play a crucial role in the Customer Experience Analytics line of business, focusing on leveraging cutting-edge AI and analytics technology to enhance contact center operations. This position involves creating impactful marketing content, defining product value propositions, and collaborating with various stakeholders to drive marketing strategies and support sales efforts.

Responsibilities

• Designing configurations and solutions according to customer's technical specifications and unique environment.
• Creating content of all sorts: from brochures, pitch decks, eBooks, product overview videos, and white papers to blogs, interactive demos, newsletters and presentations.
• Defining and executing Marketing plans and new product introductions.
• Defining our products' value proposition and messaging.
• Promoting our industry thought leadership.
• Supporting Sales professionals with content and training.
• Collaborating with Product Managers on regular release cadences for new features: identify the key features to accurately and effectively communicate to sales, partners and customers.
• Collaborating with other stakeholders - internal and external to plan specific content and topics for NICE User Group (NUG).
• Actively pursuing, securing and executing customer presentations for annual NICE Interactions customer event.
• Maintaining and updating content for sales, on online content management platform.
• Delivering webinars and presentations to customers, prospects and sales.

Requirements

• 5+ years of experience in Marketing for technology companies or comparable experience communicating what business value technology brings to customers.
• A strong background (5 years minimum either in a contact center or solutions for contact center) in contact centers is required.
• Experience and desire for storytelling.
• Excellent presentation skills.
• Experience with public speaking and webinars.
• Proficient with Microsoft Office skills (especially, Word and PowerPoint).

Benefits

• Flexible work environment with a hybrid model (2 days in office, 3 days remote).
• Opportunities for internal career growth across multiple roles and locations.