Senior Product Operations Actuarial Analyst

Global Atlantic Financial Group - Hartford, CT

Full-time

Hartford, CT

About the position

This is an exciting opportunity to join a growing Product Operations team in our Hartford CT office, with additional openings in Boston MA or Des Moines IA. As a key contributor within the Global Atlantic Retail group, the successful candidate will be responsible for continuously improving product processes and controls to provide outstanding product support across all areas of Global Atlantic. The role requires regular interaction with Third Party Administrators (TPAs) and collaboration with various departments within the organization. The candidate will play a crucial role in analyzing quality data to identify trends and issues, and will be expected to make observations and recommendations to management based on their findings. The successful candidate will maintain up-to-date knowledge of the product, processes, and procedures relevant to their functions. They will utilize their product knowledge to assist in resolving questions and projects related to inforce policies, particularly focusing on annuities. Additionally, the candidate will be responsible for responding to escalated service issues and production problems, ensuring that all concerns are addressed promptly and effectively. Another key responsibility will be to develop, test, and maintain Excel spreadsheet calculation tools for TPAs, which will aid in streamlining operations and enhancing productivity. Moreover, the candidate will review new processes and audit existing TPA procedures that involve product calculations. They will analyze business requirements, product specifications, policy contracts, annual statements, and supplemental reports to justify implementation decisions, ensuring that all processes align with the company's standards and objectives. This role is integral to the success of the Product Operations team and offers a unique opportunity to contribute to the growth and efficiency of Global Atlantic's operations.

Responsibilities

• Analyze quality data to identify trends and issues, making observations to management.
• Maintain up-to-date knowledge of the product, process, and procedures of in-scope functions.
• Utilize product knowledge to resolve questions and projects related to inforce policies, focusing on annuities.
• Respond to escalated service issues and production problems.
• Develop, test, and maintain Excel spreadsheet calculation tools for Third Party Administrators (TPAs).
• Review new and audit existing TPA processes and procedures involving product calculations.
• Analyze business requirements, product specifications, policy contracts, annual statements, and supplemental reports to justify implementation decisions.

Requirements

• Bachelor's degree in actuarial science, mathematics, statistics, finance, or a related field is required.
• Progress towards the ASA designation (2 exams passed and exposure to the insurance industry or actuarial field).
• 1+ years of experience in the insurance industry or actuarial field.
• 1+ years or more of annuity experience preferred.
• Demonstrated Excel expertise.

Nice-to-haves

• Strong analytical ability.
• Excellent communication skills, both verbal and written, for delivery to a variety of audiences.
• Ability to understand and interpret technical written material.
• High energy level and internal motivation.
• Adaptability to maintain effort and focus when priorities change.
• Learning mindset with a focus on continuous process improvement.
• Results-oriented with the ability to execute multiple high-priority items simultaneously.
• Detail-oriented with the ability to test complex calculations and spot gaps in current processes.
• Ambition and desire to succeed by delivering quality and effective results.