Senior Product Operations Analyst

HealthEdge - Tallahassee, FL

Full-time - Mid Level

Remote - Tallahassee, FL

About the position

The Senior Product Operations Analyst at HealthEdge Software Inc. plays a crucial role in enhancing the product management team's effectiveness by driving process improvements, prioritizing initiatives, and ensuring effective communication across stakeholders. This position focuses on standardizing processes, utilizing data-driven approaches for prioritization, and supporting the commercialization of products, all while fostering collaboration within a growing organization.

Responsibilities

• Standardize and improve processes, approaches, and templates used by the product team and stakeholders.
• Prioritize efforts across the product lifecycle considering impact and degree of change.
• Evaluate and recommend tools and frameworks to improve product team effectiveness.
• Make recommendations to leadership for enhancing product team autonomy and alignment with company goals.
• Support product team in driving consistent prioritization based on stakeholder and customer needs.
• Incorporate quantitative goal-setting and measurement frameworks into product processes.
• Identify KPIs and collaborate with data science and analytics to integrate measurements into products.
• Support quarterly planning efforts and ongoing roadmap refinement.
• Establish governance and communication structures for key stakeholder groups.
• Partner with GTM organization and executive leadership to implement commercialization processes.

Requirements

• B.S. or B.A. degree required.
• 2-4+ years working in a Product Operations role or similar experience in process improvement.
• 3+ years of agile/scrum experience in various organizations.
• Strong knowledge of Healthcare IT or payment integrity subject matter.
• Strong knowledge of product and program management processes and best practices.
• Proficient in MS Office, ADO, and Confluence.

Nice-to-haves

• Experience in a growth-stage company.
• Ability to adapt and improve maturing processes.
• Strong organizational skills and ability to manage multiple workstreams with minimal oversight.
• Experience in forming trusting relationships across product development and stakeholder groups.

Benefits

• Full-time, permanent employment
• Remote work flexibility
• Diversity and inclusion initiatives
• Opportunities for professional growth and development