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Senior Product Operations Associate
Educational Testing Service - Sacramento, CA
posted 2 months ago
About the position
The Senior Product Operations Associate plays a crucial role within the California Project Management Office (PMO) at ETS, responsible for end-to-end project management for California K-12 assessments. This position involves creating work plans, executing day-to-day operations, and collaborating with internal teams and external clients to ensure successful project delivery. The role requires strong organizational skills, the ability to multitask, and a solid understanding of project management principles.
Responsibilities
- Contributes to the creation of the product work plan and supports execution against the product work plan objectives.
- Works with Functional Centers of Excellence (FCEs) and ETS partners to meet Service Level Agreements (SLAs).
- Identifies operational improvement opportunities to enhance product delivery.
- Communicates and collaborates effectively with FCEs, vendors, and partners.
- Provides status updates on day-to-day operations and supports the resolution of operational issues.
- Executes against SLAs and KPIs under the guidance of the Director of Operational Client Management.
- Aids in the development of cost estimates for product operations and enhancements.
- Tracks product-related expenditures against budget and supports attainment of surplus targets by controlling expenses.
Requirements
- A Bachelor's degree or an equivalent combination of education and experience is necessary.
- 3+ years of experience in administrative or project management support.
- Demonstrated understanding of product operational needs and ability to work with cross-functional teams.
- Technical ability with Microsoft Project or familiarity with other project management tools such as Jira and Smartsheet.
- Strong knowledge of Microsoft Office tools (PowerPoint, Word, Excel, Visio, etc.) for effective communication.
Nice-to-haves
- Possession of a current Project Management Professional certification is preferred.
- Experience in test development, including test form management and digital test delivery.
Benefits
- Health, Vision, Dental insurance plans to choose from.
- Generous continuous learning support, including tuition reimbursement and online learning access.
- Generous PTO and vacation time.
- Additional 8 hours of PTO for volunteer work.
- Retirement plan (401(a)) and traditional Roth (403b) with company contribution.
- Commuter Benefits, Pet Insurance, 1 year subscription to Calm App.
