Senior Product Operations Engineer

About the position

Come join one of the fastest growing enterprise software and services companies and the leader of open source software. The Red Hat Portfolio Lifecycle Management (PLM) team is looking for a Senior Product Operations Engineer. In this role you will understand how customers use Red Hat products individually and as part of a portfolio solution. Members of the Product Operations Engineering team use their technical expertise and experience to identify and prioritize customer-impacting issues, develop risk mitigation strategies, navigate life cycle changes, and develop repeatable, efficient processes and procedures. A Product Operations Engineer brings their know-how and experience - either from a development, DevOps, or other technical background - to work closely with the Product Management, Engineering, and Quality Engineering to identify and analyze customer trends that need focus, help prioritize product changes, and ensure that customer needs are a key part of product planning. While not primarily a coding or DevOps role, those skills are valuable to apply in order to shape the products that are delivered to our global customer base.

Responsibilities

• Analyze customer feedback and trends to highlight to identify business growth opportunities improving customer satisfaction
• Create or use existing tools to investigate, troubleshoot, and propose remedies for technical issues
• Develop comprehensive, easy to use, self-service solutions
• Generate and promote long term strategies for embedding best practices in the product development lifecycle
• Collaborate with stakeholders across Red Hat to drive efficiency in process and change in our products that improve usability
• Evaluate, share, and improve knowledge content for product technologies

Requirements

• BS or higher in computer science or other technical discipline, or equivalent work experience
• 2-3 years of experience as a support, sustaining, or development engineer or other directly related experience in an enterprise environment
• Record of solving complex problems efficiently, and ability to read and write code in 2 or more languages
• Highly motivated self-learner and ability to work in a team, constantly improving and adapting
• Ability to work effectively with others and communicate clearly
• Passionate about technology and customers; committed to providing the best experience possible

Nice-to-haves

• Experience with AI/ML, Containers, Python, Relational Databases, and SQL
• Demonstrated work in open source projects

Benefits

• Comprehensive medical, dental, and vision coverage
• Flexible Spending Account - healthcare and dependent care
• Health Savings Account - high deductible medical plan
• Retirement 401(k) with employer match
• Paid time off and holidays
• Paid parental leave plans for all new parents
• Leave benefits including disability, paid family medical leave, and paid military leave
• Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!