Senior Product Owner - Agile

Truist Financial - Charlotte, NC

Part-time,Full-time - Senior

Charlotte, NC

Credit Intermediation and Related Activities

About the position

This role is a Senior Product Owner in the Scaled Agile Framework who partners with product managers to balance business, technology, and design priorities to deliver brand-defining product and service experiences. The position requires the ability to understand strategic impacts but concentrates on the day-to-day details in order to ensure tactical execution. In some Agile teams, there may be Product Owners from both the Business and the Tech side. In that case, the role will remain the same and there is joint accountability for the Agile team's results. In rare instances, where the business cannot provide a PO, a Tech PO could step in to fulfill the responsibilities. The Senior Product Owner is responsible for executing the strategy for their area of responsibility based on client and company needs, which can include client experience, back office processes, or systemic processes outside the client journey. They are a key resource in backlog management for the teams. The Product Owner works hand-in-hand with Product Managers to translate the product vision into epics and features that can be actioned by the delivery teams. The work will span the entire delivery process; from assisting with identification of areas for improvement, to more detailed work in authoring user stories, working closely with technical leads/scrum teams to ensure the solution effectively addresses experience priorities while maintaining technical integrity, and overseeing tactical execution of efforts. The Senior Product Owner is expected to be a thought leader in delivering complex technology projects to market. Taking a holistic perspective, this position will be responsible for delivering the experience across all relevant pieces within their assigned area of responsibility.

Responsibilities

• Assume broad responsibility for components of a complex initiative, providing direction or vision for a group of scrum teams related to their business solution.
• Lead delivery team's priorities in PI planning, sprint planning, and other agile ceremonies; aligned to larger experience platform priorities and vision defined by product management.
• Align with product managers to clearly articulate product strategy to the delivery team.
• Deliver new experiences by working directly with delivery, experience design, business, and operations partners to design new products and improvements to existing capabilities.
• Author and maintain the team's backlog of user stories and serve as a subject matter expert on features, user stories, and product capabilities.
• Perform triage on critical issues, escalating as necessary, and communicating consistently and clearly with all concerned parties.
• Serve as key resource to development team to answer questions, provide clarifications, and conduct and coordinate business validation, focusing on fitness for use.
• Update leadership on the epic and feature delivery schedule, including dependencies impacting deliverables, along with recommended solutions.
• Partner with solution architects and other technical leads to ensure their solutions effectively address program priorities while balancing client experience and technical integrity.
• Facilitate sprint planning with stakeholder groups to drive alignment and visibility for which features will be built when, and to ensure overall adherence to the product roadmap and enterprise strategic themes.
• Facilitate sprint demos and provide final acceptance for completed user stories in sprint demos; ensuring that the story meets acceptance criteria and otherwise meets its definition of done.
• Co-ordinate the creation of release-specific business documents, such as support model definitions, go/no-go approvals, internal release notes, and release-related living documents.
• Ensure all Product Management Lifecycle (PML) process & procedures are followed, supporting security, risk, audit, and more, and ensure action items and deadlines are met. Partner with product manager on evidence to support recommendations.
• Mentor other Product Owners on product delivery practices.

Requirements

• Bachelor's degree in business, engineering, design, or technology field; or related field or equivalent combination of education and professional experience.
• Ten or more years of banking, financial services, or other relevant work experience.
• Five or more years of product, analysis, technology, and/or design experience.
• Five or more years of leading cross functional teams.
• Previous experience working as a Product Owner for Agile team(s).
• Experience defining and delivering large-scale business initiatives to execute on a product roadmap, including stakeholder management, requirements elicitation, test planning/support and business-level product validation.
• Demonstrated technical acumen and an ability to work with the technology organization to align product and technology roadmaps.
• Proven ability to translate strategic plans into tactical daily actions for execution.
• Proven ability to lead cross-functional teams without formal authority.
• Comfortable managing concurrent projects in a fast-paced, results-driven environment.
• Comfortable with ambiguity, leading working autonomously and making independent decisions.
• Strong analytical skills, ability to interpret data and trends, diagnose problems, and recommend action plans to resolve issues.
• Excellent skills in presentation, facilitation, communication, and negotiation.
• Experience in roles requiring strong communication and interpersonal skills & the creation and delivery of succinct executive-level presentations to explain and sell plans/vision.

Nice-to-haves

• Master's degree in business, engineering, design, or technology field; banking or financial management education.
• Experience working with distributed teams (onshore/offshore).
• Certified SAFe® Product Owner/Product Manager (or equivalent).

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Accidental death and dismemberment insurance
• Tax-preferred savings accounts
• 401k plan
• Vacation days (minimum of 10 days)
• Sick days (minimum of 10 days)
• Paid holidays
• Defined benefit pension plan (depending on position and division)
• Restricted stock units (depending on position and division)
• Deferred compensation plan (depending on position and division)