Senior Product Services & Management Analyst - EPIC

Northwell Health - Plandome, NY

Full-time

Plandome, NY

Ambulatory Health Care Services

About the position

This position supports and enhances complex financial systems related to enterprise resource planning, budgeting, data warehousing, and financial reporting. The role involves collaboration with finance teams and vendors to ensure optimal product functionality and data integrity, while also ensuring timely and accurate financial reporting. The individual will participate in the implementation and enhancement of products and solutions, following a hybrid product/project development lifecycle.

Responsibilities

• Support various financial systems within the portfolio, ensuring excellent customer service to all users.
• Analyze and troubleshoot production problems, escalating issues and executing solutions as necessary.
• Act as a project/product lead on larger, more complex projects and/or multiple projects and solutions.
• Collaborate with product teams, IT, and business stakeholders to implement or enhance systems.
• Maintain responsibility for the successful outcome of assigned projects, interacting with end users to gather and analyze business requirements.
• Create clear technical designs and specifications, developing solutions and communicating requirements to external developers.
• Develop, coordinate, and execute detailed test plans.
• Train end users and document processes for knowledge transfer.
• Identify and document solution-related risks and issues, providing guidance and documentation including scope of work and timelines.
• Keep current with new functionalities related to financial systems and healthcare finance accounting concepts.
• Recommend and implement improvements to end user processes related to financial systems.

Requirements

• Bachelor's Degree required, or equivalent combination of education and related experience.
• 3-5 years of relevant experience required.
• Excellent strategic thinking, project management, and time management skills preferred.
• Strong organization, communication, and collaboration skills preferred.

Nice-to-haves

• Master's degree in Computer Science, Business, or Engineering preferred.
• 1-2 years Epic experience required.
• Previous Epic trainer experience or Epic certification would be a plus.
• Practice Operations experience is required.

Benefits

• Competitive salary based on experience and qualifications.