Senior Product Services & Management Analyst - EPIC

Northwell Health - Manhasset, NY

Full-time - Mid Level

Manhasset, NY

Ambulatory Health Care Services

About the position

The Senior Product Services & Management Analyst for EPIC plays a crucial role in supporting and enhancing products related to enterprise resource planning, budgeting, data warehousing, and financial reporting. This position requires collaboration with Finance and various vendors to ensure that all products and solutions are adequately supported. The analyst is responsible for ensuring that all products function optimally, maintaining data integrity, and ensuring that financial reports are produced accurately and in a timely manner. The role involves participating in the implementation or enhancement of products and solutions, adhering to a hybrid product/project development and implementation lifecycle. In this position, the analyst will support various financial systems within the portfolio, following a structured support model while delivering excellent customer service to all customers and end users. The analyst will analyze and troubleshoot production problems, escalating issues as necessary and executing solutions effectively. As a project/product lead, the analyst will manage larger, more complex projects and/or multiple projects and solutions, collaborating with multiple product teams, solution teams, IT and Business Product Managers, IT Business Solutions Leads, and other key stakeholders. The analyst will maintain direct responsibility for the successful outcome of assigned projects and solutions, interacting with end users to assist in collecting, documenting, and analyzing business requirements. Clear and timely communication with customers and end users is essential. The role also involves creating clear technical designs and specifications, developing solutions, and communicating requirements to external developers. The analyst will develop, coordinate, and execute detailed test plans, train end users, and document processes for knowledge transfer. Additionally, the analyst will identify and document solution-related risks and issues, providing guidance and documentation that includes scope of work, objectives, timelines, and quality of deliverables. Following established policies, the analyst will ensure that business requirements are appropriately translated and communicate risks to stakeholders. Staying current with new functionalities or technical offerings related to financial systems, as well as accounting concepts pertinent to healthcare finance, is also a key responsibility. The analyst will recommend and implement improvements to end-user processes as they relate to financial systems, operating under limited guidance and addressing moderately complex to complex issues that require in-depth evaluation of variable factors. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act, and related duties may also be required.

Responsibilities

• Supports various financial systems within the portfolio, following the support model, while providing excellent customer service to all customers and end users.
• Analyzes and troubleshoots production problems; escalates issues and executes solutions.
• Works as a project/product lead on larger, more complex projects and/or on multiple projects and solutions.
• Collaborates with multiple product teams and solution teams, IT and Business Product Managers, IT Business Solutions Leads, and other key stakeholders.
• Implements or enhances systems, following the software and solution delivery lifecycle and hybrid project management methods.
• Maintains direct responsibility for successful outcome of assigned project(s) and solutions; interacts with end users to assist in collecting, documenting, and analyzing business requirements; communicates clearly and timely with customers and end users.
• Creates clear, technical designs, and specifications; develops solutions and communicates requirements to external developers.
• Develops, coordinates, and executes detailed test plans.
• Trains end users and documents processes for knowledge transfer.
• Identifies and documents solution related risks and issues; providing guidance and documentation, including scope of work, objectives, timelines, and quality of deliverables.
• Follows policies to ensure business requirements are appropriately translated and communicates risks to stakeholders.
• Keeps current with new functionality or technical offerings related to financial systems as well as with accounting concepts pertinent to healthcare finance.
• Recommends and implements improvements to end user processes as they relate to financial systems.
• Operates under limited guidance and work assignments involve moderately complex to complex issues where the analysis of situations or data requires in-depth evaluation of variable factors.

Requirements

• Bachelor's Degree required, or equivalent combination of education and related experience.
• Master's degree in Computer Science, Business, or Engineering, preferred.
• 3-5 years of relevant experience, required.
• Excellent strategic thinking, project management, and time management skills, preferred.
• Strong organization, communication, and collaboration skills, preferred.

Nice-to-haves

• 1-2 years Epic experience required
• Previous Epic trainer experience or Epic certification would be a plus
• Practice Operations experience is required

Benefits

• Salary range and/or hourly rate based on various factors such as location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity.