Senior Product Strategy & Operations Lead - TikTok Shop Data Products

$141,360 - $275,652/Yr

Tiktok - Seattle, WA

Full-time - Senior

Seattle, WA

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

TikTok is the leading destination for short-form mobile video, and our mission is to inspire creativity and bring joy. As a Senior Product Strategy & Operations Lead for TikTok Shop Data Products, you will play a pivotal role in shaping the eCommerce ecosystem that we are building. Our Product Solutions and Operations team is dedicated to creating innovative, secure, and intuitive data products for our users, including sellers, creators, partners, and internal operations. You will be responsible for driving our Data SaaS products, enabling users to leverage our data to identify performance issues, generate insights, and optimize their operations. In this role, you will conduct extensive quantitative and qualitative market studies to gather deep insights into the purchasing and content-consumption behavior of end-users, as well as the business practices and preferences of merchants, creators, and service providers. You will manage input and feedback from various types of users, ensuring that their needs are met and that our product strategy aligns with their expectations. Partnering closely with the product management team, you will help devise a long-term vision for our products, defining requirements based on market studies and user feedback. Your responsibilities will also include prioritizing product requirements through ROI analysis and dependency analysis, participating in the product development lifecycle, and executing go-to-market activities. You will co-lead user acceptance testing to ensure product quality and optimal user experience prior to launch, while also monitoring key performance indicators and implementing improvement plans. As a leader, you will guide a team of Product Strategy and Operations individuals, fostering their growth and success within the organization.

Responsibilities

• Conduct extensive quantitative and qualitative market studies to gather insights into purchasing and content-consumption behavior of end-users and business practices of merchants.
• Manage input and feedback from various types of users including end-users, merchants, creators, and employees.
• Partner with the product management team to devise product strategy for long-term vision and success.
• Define product requirements based on market studies and user feedback, including business objectives and operational support requirements.
• Prioritize product requirements using ROI analysis and dependency analysis techniques.
• Participate in the product development lifecycle and review artifacts to ensure quality.
• Plan and execute go-to-market activities including product documentation and audience activation plans.
• Co-lead user acceptance testing to ensure product quality and optimal user experience prior to launch.
• Monitor key performance indicators and product metrics, conducting gap analysis and implementing improvement plans.
• Lead a team of Product Strategy and Operations individuals, responsible for their growth and success.

Requirements

• Bachelor's degree required; Master's degree in related fields (Computer Science, MBA) preferred.
• 5 years' working experience in the internet industry; e-commerce marketplace experience preferred.
• Excellent communication and teamwork skills, comfortable navigating global organizational structures.
• Analytical, data-sensitive, and goal-driven, with the ability to set ambitious targets and execute rapid iterations.
• Passion for content and enjoyment of shopping.
• Prior experience leading or managing teams.

Nice-to-haves

• Experience in a fast-paced, high-growth environment.
• Familiarity with data analytics tools and methodologies.
• Understanding of social content-based commerce.

Benefits

• 100% premium coverage for employee medical insurance, approximately 75% for dependents.
• Health Savings Account (HSA) with company match.
• Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life, and AD&D insurance plans.
• Flexible Spending Account (FSA) options for healthcare and dependent care.
• 10 paid holidays per year plus 17 days of Paid Personal Time Off (PPTO).
• 10 paid sick days per year.
• 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.
• Mental and emotional health benefits through EAP and Lyra.
• 401K company match.
• Gym and cellphone service reimbursements.