Senior Product Technical Program Manager (Hybrid)

CarMax - Richmond, VA

Full-time - Mid Level

Richmond, VA

Motor Vehicle and Parts Dealers

About the position

Senior Product Technical Program Managers (TPMs) at CarMax are responsible for driving the delivery of large-scale and high-priority product initiatives. This role involves managing complex multi-team initiatives throughout the product delivery lifecycle, from idea generation to release. The TPM will define and guide high-level goals and roadmaps, monitor progress, and ensure clarity across various organizational levels, requiring a strong technical background and collaboration skills.

Responsibilities

• Develop and manage end-to-end roadmaps in service of product priorities.
• Manage cross-functional programs and projects in a matrixed organization.
• Communicate progress and escalate impediments to enable smooth delivery.
• Bring a strong sense of strategic execution to the Product and Technology Organization.
• Establish shared goals and objectives to build alignment across multiple cross-functional teams.
• Provide ongoing communication of planning, project status, issues and risks promptly to stakeholders.
• Proactively identify process improvement opportunities or gaps in product development cycle for owned and others' products and propose solutions.
• Mentor and develop peers to be high performing members of the broader product organization.

Requirements

• Bachelors or Masters in Computer Science, Information Systems, Informatics, related field or equivalent experience.
• 5+ years of leading large scale, complex, cross-functional programs.
• Expertise in building strong cross-team relationships and working cross-functionally with Product Management, Design, Engineering, Analysts, Technology, Operations, Legal, Security, Marketing.
• Expertise in working with multiple organizational levels including mid-level management and org leadership.
• Ability to lead without authority in order to drive cross-functional teams toward completion of their deliverables.
• Comfortable operating in a fluid, agile, and team-oriented environment; experience bringing order to chaos in a matrixed, highly cross-functional organization.
• Exceptional written and verbal communication skills that reflect clear thinking and messaging across different cohorts of audience.
• Expertise using agile, project and issue tracking software.
• Deep expertise in agile principles and practices, and the ability to transfer that understanding with Product and Program teams.
• Proven experience with positively impacting org-wide health and performance leveraging agile methodologies at scale.
• Proficiency with Microsoft Office suite of tools and Azure boards.

Nice-to-haves

• Previous experience working with product data and technology platforms.
• Experience in inventory management or customer profile solutions.
• Retail or Automotive industry experience is a plus.