Senior Product Technical Program Manager (Hybrid)

CarMax - New York, NY

Full-time - Senior

New York, NY

10,001+ employees

Motor Vehicle and Parts Dealers

About the position

The Senior Product Technical Program Manager (TPM) at CarMax is responsible for driving the delivery of large-scale and high-priority product initiatives. This role involves managing complex multi-team initiatives throughout the product delivery lifecycle, from idea generation to release. The TPM will define and guide high-level goals and roadmaps, monitor progress, and communicate effectively across various organizational levels to ensure successful execution of product strategies.

Responsibilities

• Develop and manage end-to-end roadmaps in service of product priorities.
• Manage cross-functional programs and projects in a matrixed organization.
• Communicate progress and escalate impediments to enable smooth delivery.
• Bring a strong sense of strategic execution to the Product and Technology Organization.
• Establish clear goals and objectives to build alignment across multiple cross-functional teams.
• Provide ongoing communication of planning, project status, issues, and risks promptly to stakeholders.
• Proactively identify process improvement opportunities or gaps in the product development cycle and propose solutions.
• Test, implement, and iterate on potential improvements in planning and development processes.
• Mentor and develop peers to be high-performing members of the broader product organization.

Requirements

• Bachelors or Masters in Computer Science, Information Systems, Informatics, or a related field, or equivalent experience.
• 5+ years of leading large scale, complex, cross-functional programs.
• Expertise in building strong cross-team relationships and working cross-functionally with various departments.
• Ability to lead without authority to drive cross-functional teams toward completion of their deliverables.
• Comfortable operating in a fluid, agile, and team-oriented environment.
• Exceptional written and verbal communication skills.
• Expertise using agile, project, and issue tracking software.
• Deep expertise in agile principles and practices.

Nice-to-haves

• Previous experience working with product data and technology platforms.
• Experience in inventory management or customer profile solutions.
• Retail or Automotive industry experience.

Benefits

• Comprehensive health insurance coverage.
• 401(k) retirement savings plan with company matching.
• Paid time off and holidays.
• Employee discounts on vehicle purchases and services.
• Professional development and training opportunities.