Senior Product Technical Program Manager (Hybrid)

CarMax - New York, NY

Full-time - Senior

New York, NY

10,001+ employees

Motor Vehicle and Parts Dealers

About the position

Senior Product Technical Program Managers (TPMs) at CarMax drive the delivery of large-scale and high priority Product initiatives, bridging the gap between product strategy and technical execution. This role is positioned to manage and maintain complex multi-team initiatives that span organizational boundaries through the product delivery lifecycle, from idea generation through to release. You will be responsible for defining and guiding high-level goals and roadmaps, monitoring and communicating progress, and driving clarity through multiple levels of the organization. The person successful in this role has a high degree of results focus accompanied with a desire to win together. It requires a strong technical background, an understanding of system architecture, and the experience to effectively collaborate across all levels of product, design, and technology to deliver impact.

Responsibilities

• Develop and manage end-to-end roadmaps in service of product priorities.
• Manage cross-functional programs and projects in a matrixed organization.
• Communicate progress and escalate impediments to enable smooth delivery.
• Bring a strong sense of strategic execution to the Product and Technology Organization.
• Establish shared goals and objectives to build alignment across multiple cross-functional teams.
• Provide ongoing communication of planning, project status, issues and risks promptly to stakeholders.
• Proactively identify process improvement opportunities or gaps in product development cycle for owned and others' products and propose solutions.
• Test, implement, and iterate on potential improvements in planning and development processes.
• Mentor and develop peers to be high performing members of the broader product organization.

Requirements

• Bachelors or Masters in Computer Science, Information Systems, Informatics, related field or equivalent experience.
• 5+ years of leading large scale, complex, cross-functional programs.
• Expertise in building strong cross-team relationships and working cross-functionally with Product Management, Design, Engineering, Analysts, Technology, Operations, Legal, Security, Marketing.
• Expertise in working with multiple organizational levels including mid-level management and org leadership.
• Ability to lead without authority in order to drive cross-functional teams toward completion of their deliverables.
• Comfortable operating in a fluid, agile, and team-oriented environment; experience bringing order to chaos in a matrixed, highly cross-functional organization.
• Exceptional written and verbal communication skills that reflect clear thinking and messaging across different cohorts of audience.
• Expertise using agile, project and issue tracking software.
• Deep expertise in agile principles and practices, and the ability to transfer that understanding with Product and Program teams.
• Proven experience with positively impacting org-wide health and performance leveraging agile methodologies at scale.
• Proficiency with Microsoft Office suite of tools and Azure boards.

Nice-to-haves

• Previous experience working with product data and technology platforms.
• Experience in inventory management or customer profile solutions.
• Retail or Automotive industry experience is a plus.

Benefits

• Commitment to training and diversity.
• Opportunities for career growth and development.
• Recognition as one of the FORTUNE 100 Best Companies to Work For.