Senior Program Manager, Ad Policy Communications, Advertising Trust, Policy Operations

$104,100 - $185,000/Yr

Amazon - San Diego, CA

Full-time - Mid Level

San Diego, CA

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Senior Program Manager for Ad Policy Communications at Amazon will lead the communications strategy and operations for Amazon Advertising Policy. This role focuses on ensuring that both internal and external stakeholders are well-informed about policies and any changes. The manager will enhance operational efficiency, broaden communication reach, and improve the customer experience by helping advertisers understand policies. The position is critical in achieving the goals of providing a best-in-class experience for advertisers, protecting customers from non-compliant advertisements, and offering clear guidance for improvement.

Responsibilities

• Own and operate existing policy change communications processes and mechanisms, seeking opportunities to scale, drive down policy publication times, and achieve operational excellence
• Assess our communications strategy holistically, looking for opportunities to improve, streamline, and increase awareness visibility
• Develop a content strategy and implement new tools and mechanisms for managing and organizing all policy-related content
• Invent ways to measure the effectiveness of our communications strategy
• Insist on high standards for policy; review policy content for accuracy, grammar, and style, coordinating with Legal/PR/Policy Managers as needed and seeking opportunities to improve policies
• Partner with stakeholders (e.g., Support, Moderation) to streamline communications and look for efficiencies
• Manage communications internally within AT Policy, increasing transparency and collaboration
• Maintain and update rejection communications for use with external advertisers

Requirements

• Bachelor's degree in business, operations, human resources, adult education, organizational development, instructional design or related field
• 5+ years of program or project management experience
• 5+ years of working cross functionally with tech and non-tech teams experience
• Experience implementing repeatable processes and driving automation or standardization
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Experience using data and metrics to determine and drive improvements
• Experience in complex problem solving, and working in a tight schedule environment
• Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
• Demonstrated experience of leadership communication with executive level audience

Nice-to-haves

• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
• 2+ years of driving process improvements experience
• Experience in advertising policy or digital advertising

Benefits

• Full range of medical benefits
• Financial benefits including equity and sign-on payments
• Employee benefits as detailed on Amazon's workplace benefits page