Senior Program Manager, Amazon Connect

$104,100 - $185,000/Yr

Amazon - New York, NY

Full-time - Mid Level

New York, NY

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Senior Program Manager for Amazon Connect will lead initiatives that drive scale and growth within the Amazon Connect business. This role involves collaborating with various teams to solve complex challenges, innovate AWS business applications, and enhance customer experiences. The position requires a strong focus on program strategy, end-to-end delivery, and effective communication with senior leadership.

Responsibilities

• Drive goals, programs, and projects across different teams within the Amazon Connect specialist field organization.
• Launch and drive initiatives that enable scale and growth of the Amazon Connect business.
• Collaborate with a diverse team to solve organizational challenges with direct customer and business impact.
• Lead initiatives that support scale, standardization, and repeatability.

Requirements

• 5+ years of program or project management experience.
• Experience using data and metrics to determine and drive improvements.
• Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership.
• Bachelors or equivalent experience.

Nice-to-haves

• 2+ years of driving process improvements experience.
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field.

Benefits

• Comprehensive medical coverage
• Financial benefits including equity and sign-on payments
• Flexible working culture
• Employee-led affinity groups for inclusion
• Ongoing learning and mentorship opportunities