Senior Program Manager, Amazon Flex SSD BOSS

$104,100 - $185,000/Yr

Amazon - Tempe, AZ

Full-time - Mid Level

Tempe, AZ

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

As a Senior Program Manager for NA Flex Business Optimization, Strategy, and Scaling (B.O.S.S.) - Sub Same Day Team at Amazon, you will be responsible for driving strategic initiatives aimed at improving cost, quality, and Delivery Partner experience within the last mile delivery space. This role involves establishing scalable mechanisms to enhance business performance and requires strong analytical skills, stakeholder management, and the ability to work autonomously in a fast-paced environment.

Responsibilities

• Own the long-term roadmap for improving business results.
• Tactically drive teams both inside and outside of your organization to deliver on your roadmap.
• Develop and utilize data inputs and KPI's in advanced analyses to inform operational adjustments and long-term technical solutions.
• Leverage data insights to influence program, product, and tech teams to prioritize defect closures on impactful problem statements.
• Work closely with finance, marketing, capacity management, data science, engineering, and program management on process improvement and launch initiatives.
• Define and create processes that will scale to meet growing business demands.
• Effectively influence stakeholders through collaboration and effective prioritization.
• Make difficult resource trade-offs and align Director-level and VP-level leadership on inputs, outputs, and priorities.
• Own key performance indicators for cost, quality, Delivery Partner experience, and capacity.
• Manage the full lifecycle of complex cross-functional programs with considerable impact across multiple organizations.
• Clearly and precisely communicate with stakeholders on program requirements and status updates.
• Work autonomously in an ambiguous environment, seeking to understand business problems, automation limitations, and process enhancement requirements.

Requirements

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
• Experience working cross functionally with tech and non-tech teams
• Experience in complex problem solving, and working in a tight schedule environment
• MBA, or Master's degree
• Knowledge of SQL at an intermediate level

Nice-to-haves

• 3+ years of driving process improvements experience
• 2+ years of supply chain experience
• Experience implementing repeatable processes and driving automation or standardization
• Experience in business analytics, operations, capacity planning, transportation or consulting industries

Benefits

• Medical, dental, and vision insurance
• 401(k) retirement savings plan
• Paid time off and holidays
• Employee discounts
• Equity and sign-on payments as part of total compensation package