Senior Program Manager - Brand & Product Marketing

Chewy - Boston, MA

Full-time - Mid Level

Boston, MA

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Senior Program Manager at Chewy is responsible for driving the successful execution of large-scale marketing campaigns and product launches. This role involves orchestrating multiple concurrent programs, building project plans, and collaborating with cross-functional teams to ensure timely delivery and efficiency. The position requires a proactive approach to identifying and resolving challenges while maintaining speed to market.

Responsibilities

• Build and lead highly engaged, effective partnerships across Brand Marketing, Product, Creative, Channels, Site Experience, and other cross-functional teams.
• Consistently deliver multiple, concurrent programs that drive customer value, anticipated return on investment, and impact many teams.
• Partner with cross-functional collaborators to develop tailored, actionable processes and work-back plans with an emphasis on durable mechanisms & speed to market.
• Master and use software tools to successfully navigate through program stage gates and objectives as well as gather key project data to support business initiatives, decisions, goals, and growth.
• Proactively identify and resolve time-sensitive challenges with a positive, solutions-focused approach.
• Work directly with Marketers, Channel owners, and Creatives to ensure seamless, end-to-end, timely project completion.
• Facilitate external partner timelines & routines to deliver successful product marketing campaigns, serve as a trusted resource & advisor.
• Be the subject matter authority in all areas of the program, proactively setting and handling expectations on an ongoing basis throughout the engagement life cycle.
• Act as a key partner in how the full funnel process works for Marketing campaigns, providing feedback and key insights to our Marketing Leadership, influencing solutions from the PM vantage point.
• Make data-driven decisions to optimize processes and mechanisms with the goal of simplifying and expanding efficiency.

Requirements

• Minimum 5-7 years of experience in a fast-paced setting or similar Marketing environment directly running multiple, cross-functional programs.
• Experience leading and supervising product and marketing relationships.
• Proficient in using project management software tools (Smartsheet, PowerPoint, Office Timeline, Confluence, CrossCap, Workfront, etc.) to optimize process workflows, including maintenance of key project details and data points.
• Proven track record in using analytical, innovative, and quick-on-your-feet thinking to adapt work-back plans while still delivering on time and budget.
• Proven track record of gaining trust and respect by consistently illustrating sound critical thinking skills and maintaining composure in ambiguous situations.
• Excellent attention to detail, effective problem-solving skills.
• Great teammate, passionate about motivating and/or mentoring team members, fostering a positive team environment and culture.
• Bachelor's degree in Communications, Marketing, or related field.

Nice-to-haves

• PMP-certified preferred.