Intercom Agency - Chicago, IL
posted about 2 months ago
Full-time - Mid Level
Chicago, IL
Telecommunications
About the position
We are seeking a seasoned Program Manager to lead high-impact, cross-functional programs that are essential to the operation of our Customer Support team. This role is crucial in partnering with senior leaders and specialized teams to manage ongoing activities and strategic initiatives effectively.
Responsibilities
- Facilitate the biannual planning process with senior leaders, ensuring alignment of major initiatives with the support strategy.
- Lead efforts to enhance existing programs, ensuring scalability as the company grows and business needs evolve.
- Act as a trusted advisor to initiative drivers, navigating risks and dependencies while adapting initiatives to changing strategies.
- Design, implement, and optimize project management structures and tracking systems for stakeholder ease.
- Collaborate with analysts and operational teams to leverage data and insights for informed decision-making and program execution.
Requirements
- 7+ years of experience in program management, particularly in managing high-impact, cross-functional programs in fast-paced environments, ideally within the technology sector.
- Strong leadership skills with the ability to influence and collaborate across all organizational levels, from individual contributors to senior directors and VPs.
- Sharp business acumen to assess risks, identify opportunities, and drive decisions for positive outcomes.
- Exceptional communication and facilitation skills to engage senior stakeholders and lead complex discussions effectively.
- A solution-focused mindset with determination to lead teams through challenges and achieve successful results.
- Demonstrated ability to manage complex projects and programs autonomously, delivering high-quality outcomes with minimal guidance.
Benefits
- Competitive salary and meaningful equity
- Comprehensive medical, dental, and vision coverage
- Regular compensation reviews
- Flexible paid time off policy
- Paid Parental Leave Program
- 401k plan & match
- In-office bicycle storage
- Fun events for Intercomrades, friends, and family!
