Senior Program Manager-Employee Experience Change Leader

$114,500 - $155,000/Yr

Intuit - San Diego, CA

Full-time - Mid Level

San Diego, CA

10,001+ employees

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

Intuit Global Business Services (GBS) Change Leadership Team is dedicated to supporting change management activities to continuously improve the employee experience and identify ways to streamline processes as well as strategizing, and managing our internal and external content and digital assets. We are looking for a strategic-minded individual to operate as the Employee Experience Procure to Pay (P2P) Change Management Program Manager who's obsessed with the customer experience, will demonstrate extreme ownership of their work, deliver excellence at scale, and can operate without boundaries. The candidate will lead change management and support PMO and process owners across multi-year, cross-functional projects to deliver Gen AI and automated solutions to procurement related experiences. In this role, you will contribute to Intuit's success by cultivating and coordinating relationships with project stakeholders, providing strategic guidance, and supporting decision-making. You will collaborate across Intuit to leverage resources and knowledge to solve problems and achieve results. The role requires adeptness at focusing thinking around a defined vision and critical priorities, while role-modeling execution with speed, agility, and excellence. You will develop and execute effective communications for project stakeholders in alignment with the GBS and Corporate Communications standards. Understanding and interpreting the stakeholder landscape, you will shape and drive change management activities, determining the right resources and operating mechanisms needed to gain alignment and manage change. This includes creating compelling written content and visually engaging graphics, and partnering across Finance and Technology to implement large-scale communication and training programs. Additionally, you will support project management of change management initiatives, providing meaningful insights to project teams to drive strategy and key decisions. Your role will also involve owning the design, structure, and maintenance of Employee Experience project content on various platforms, ensuring consistency and the highest level of performance.

Responsibilities

• Cultivates & coordinates relationships with project stakeholders, providing strategic guidance and support for decision-making.
• Collaborates across Intuit to leverage resources and knowledge to solve problems and achieve results.
• Develops and executes effective communications for project stakeholders in alignment with GBS and Corporate Communications standards.
• Understands and interprets stakeholder landscape, expectations, and key opportunities to shape and drive change management activities.
• Creates compelling written content and visually engaging graphics; uses digital assets and video to enhance impact and messaging.
• Partners across Finance and with Technology to implement large-scale communication and training programs.
• Owns the design, structure, and maintenance of Employee Experience project content on the intranet and learning management systems.
• Supports project management of change management initiatives in a lead or support role.
• Provides meaningful insights to project teams to drive strategy or key decisions.

Requirements

• 3-5 years change management and strategic communications experience required.
• Experience with Procurement operations, Purchasing, Accounts Payable, Supplier Data Management, Strategic Sourcing, Source to Contract, and 3rd party risk management required.
• Experience delivering change management initiatives for AI related and automated experiences.
• Must be able to work from the San Diego office 2-5 days per week.
• Experience with Coupa, Aravo, Oracle, CMAPP platforms preferred.
• Experience producing digital content (infographics, video editing) for internal and external audiences.
• Proficient in communications and training content authoring systems such as PowerPoint, ServiceNow, LumApps, Degreed, and Loom.
• Proficient in collaboration and productivity systems such as Google & Microsoft Applications and Slack.
• Experience leading complex programs of work with multiple stakeholders/partners.
• Bachelor's degree in Business, Marketing, Communications, or other quantitative discipline preferred.

Nice-to-haves

• Culturally aware; experience communicating with a global audience.
• Experience working in the High-Tech or Financial Services sector preferred.

Benefits

• Competitive compensation package with a strong pay for performance rewards approach.
• Cash bonus eligibility.
• Equity rewards eligibility.
• Comprehensive benefits package.