Senior Program Manager, Launch Operations

Hootsuite Media - Atlanta, GA

Full-time - Senior

Atlanta, GA

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

The Senior Program Manager will join Hootsuite's PMO team, focusing on Launch Operations and Readiness. This role is responsible for managing new product and feature releases, ensuring that all business units are prepared to promote, sell, deliver, and support products effectively. The position requires comprehensive planning and execution to achieve defined launch objectives and key results, reporting directly to the Vice President of Program Management.

Responsibilities

• Develop comprehensive project plans outlining scope, goals, deliverables, and timelines for launch activities.
• Drive communication with cross-functional teams to ensure alignment during the planning phase.
• Continuously review and adjust plans to accommodate changes in scope, resources, or priorities.
• Implement a 'two-week sprint' mentality and schedule, promoting agile project management methodologies.
• Monitor progress and adjust execution strategies to ensure timely delivery of launches.
• Facilitate regular check-ins and updates with stakeholders to maintain alignment and visibility throughout launch phases.
• Establish and maintain standardized processes and guidelines for the launch operations program.
• Conduct regular audits to ensure compliance with governance policies and identify areas for improvement.
• Provide ongoing training and support to team members in best practices for launch planning and execution.
• Collaborate with delivery-focused Program Managers to align timelines for cross-functional release schedules.
• Share insights and lessons learned from previous launches to improve delivery processes.
• Establish clear communication channels between program management and launch operations teams.
• Work closely with Product, Development, and Product Marketing leaders to coordinate the launch readiness program.
• Report on major and minor release timelines, alerting leadership of impediments and progress.
• Collaborate with leadership to develop strategies to address business objectives and improve the launch operations program.
• Track all major launches across the organization and utilize data analysis for efficient processes.
• Perform risk management and report on progress with action plans for course correction.
• Foster strong working relationships with stakeholders across the organization.

Requirements

• Bachelor's degree in a relevant field or related discipline.
• At least 1 year of management experience or equivalent combination of education and experience.
• 5+ years working in an enterprise software organization.
• 1-2 years of experience executing release management practices.
• Strong problem-solving skills and ability to partner with technical roles across the organization.
• Experience delivering solutions in a fast-paced agile development environment.
• Proven track record of shepherding deliverables from definition to release.
• Experience with Agile processes and tools.
• Excellent facilitation, organization, and collaboration skills.
• Strong communication skills with both management and technical audiences.
• Excellent analytical and organizational skills with keen attention to detail.

Benefits

• Flexible work arrangement allowing for remote work or a hybrid model.