Senior Program Manager, Marketing Operations

Exact Sciences - Chicago, IL

Full-time - Mid Level

Chicago, IL

Ambulatory Health Care Services

About the position

The Senior Program Manager, Marketing Operations at Exact Sciences is responsible for overseeing the planning, execution, and delivery of multiple high-impact marketing programs. This role requires exceptional leadership, strategic thinking, and program management skills to ensure that programs meet business objectives, stay within scope and budget, and deliver value to stakeholders. The position involves collaboration with cross-functional teams and senior leaders to drive program success and foster a culture of continuous improvement.

Responsibilities

• Lead and manage multiple programs simultaneously, from inception through completion.
• Define program scope, objectives, and deliverables in collaboration with stakeholders.
• Develop and implement program strategies and plans aligned with organizational goals.
• Identify risks, constraints, and dependencies, and develop mitigation strategies.
• Analyze program performance using various metrics and tools.
• Generate actionable insights and recommendations to optimize program effectiveness.
• Engage with stakeholders at all levels, including senior leadership, to provide program updates and manage expectations.
• Develop and maintain strong relationships with key stakeholders.
• Present program status, results, and recommendations to senior leadership and other stakeholders.
• Ensure clear and effective communication of marketing initiatives and their impact on business objectives.
• Facilitate defining success metrics for initiatives (OKRs and KPIs) and manage tracking and reporting of those metrics.
• Drive recurring initiative team meetings covering key accomplishments, upcoming activities, decisions, risks, issues, and action items.
• Support Marketing Operations leadership in defining and implementing engagement models with external teams.
• Oversee implementation of Marketing-related transformational efforts.
• Define, implement, and ensure adherence to Marketing operational standards and best practices.
• Drive organizational change management processes via planning, communications, and relationship management.
• Effectively manage resource allocation and team workloads, ensuring project deadlines are met.
• Mentor other team members in project management processes, tools, and techniques.
• Communicate goals clearly to employees to ensure understanding and success in achieving them.
• Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.
• Support and comply with the company's Quality Management System policies and procedures.
• Maintain regular and reliable attendance.
• Act with an inclusion mindset and model these behaviors for the organization.

Requirements

• Bachelor's degree in Life Sciences, Engineering, Marketing, Business, Finance, or related field of study.
• Exceptional leadership and strategic thinking skills.
• Strong program management skills with a focus on delivering value to stakeholders.
• Excellent written and verbal communication skills.
• Ability to analyze program performance and generate actionable insights.
• Experience in engaging with senior leadership and managing stakeholder expectations.
• Ability to facilitate team meetings and drive organizational change.

Nice-to-haves

• Experience in the healthcare or life sciences industry.
• Familiarity with marketing operations and program management tools.
• Knowledge of OKRs and KPIs for measuring success.

Benefits

• Inclusive culture and purpose-driven career opportunities.
• Robust benefits to support work-life balance.