Senior Program Manager, PMO

Itron, Inc.•San Antonio, TX

4d•$125,000 - $203,000•Hybrid

About The Position

Supporting the Itron Customer Success organization, the Program Manager drives clarity, alignment, and delivery excellence across a portfolio of strategic and operational initiatives. This role blends lean PMO practices, pragmatic process design, and hands‑on program coordination to ensure teams deliver outcomes effectively without unnecessary overhead. Acting as a collaborative connector across teams, the Program Manager enables predictable execution, transparent communication, and continuous improvement aligned with a customer‑centric mindset in the Utilities & Energy technology space.

Requirements

10+ years of program/project management experience in dynamic, multi‑project environments, ideally within technology or Utilities & Energy sectors
Proven ability to operate with accountability while managing multiple concurrent initiatives with clarity, focus, and resilience
Strong critical thinking and analytical skills to navigate complex challenges and make informed, data‑driven decisions
Experience managing cross-project dependencies and coordinating interconnected timelines across teams
Demonstrated conflict resolution skills, with the ability to influence outcomes and build alignment across diverse stakeholders without direct authority
Excellent communication and facilitation skills, with the ability to engage both technical and non‑technical audiences in a collaborative and authentic manner
Experience with process mapping, workflow design, and operational improvement initiatives
Strong ability to simplify processes, reduce inefficiencies, and avoid unnecessary bureaucracy while maintaining governance standards
Proficiency with collaboration and project tools (e.g., Jira, Smartsheet, Microsoft Teams)
Experience building dashboards and using lean metrics to drive insights and performance improvements
Current PMP certification or equivalent program management credential

Nice To Haves

Experience in PMO, business operations, or process improvement roles within a customer-centric technology organization
Background in services, consulting, or SaaS environments supporting Utilities & Energy customers
Experience working with global or distributed teams in a collaborative, agile environment
Familiarity with agile, hybrid, or iterative delivery methodologies
Demonstrated ability to influence without authority and build trusted partnerships across teams and leadership levels
Six Sigma Green Belt or equivalent continuous improvement certification
Track record of driving innovative program approaches that enhance scalability, efficiency, and customer outcomes

Responsibilities

Lead cross‑functional programs with an accountable and collaborative approach, ensuring alignment on scope, timelines, risks, and dependencies to deliver customer-focused outcomes.
Establish and maintain agile, lightweight governance frameworks (cadence, intake, reporting) that promote clarity while reducing friction and enabling innovative delivery practices.
Design, document, and continuously refine authentic and scalable processes that enhance consistency, efficiency, and customer value across teams.
Maintain a consolidated, transparent view of all programs and projects, proactively surfacing risks, interdependencies, and capacity constraints to support informed decision-making.
Deliver concise, actionable updates to leadership and stakeholders, emphasizing outcomes, accountability, and decisions needed to move initiatives forward.
Identify and manage program-level risks with an agile and proactive approach, developing mitigation strategies that protect delivery timelines and customer commitments.
Allocate budget, talent, and tools effectively across competing priorities, partnering with teams to streamline workflows, eliminate bottlenecks, and improve delivery predictability.
Develop simple, innovative dashboards, trackers, and templates that drive transparency and support data‑driven decisions.
Coach project managers and contributors to build capability in planning, communication, and process adoption, fostering a collaborative and high-performing environment.
Lead the operational and cultural change required to adopt new processes and realize program outcomes, ensuring alignment with organizational goals and customer impact.