Senior Program Manager - Stakeholder Engagement

JLL - Seattle, WA

Full-time - Senior

Seattle, WA

Real Estate

About the position

The Senior Program Manager - Stakeholder Engagement will focus on managing client stakeholder engagement for the Meetings & Events program within Amazon's Travel & Events organization. This role is pivotal in building and maintaining relationships with key stakeholders globally, ensuring their unique needs are understood and addressed while driving program improvements.

Responsibilities

• Develop and implement stakeholder engagement strategies to foster strong relationships with key stakeholders.
• Collaborate closely with communicators and functional leaders to align content and advocacy efforts.
• Provide strategic consult to program communicators for aligning program content with stakeholder decision-making points.
• Conduct stakeholder analysis to identify and prioritize key stakeholders and their interests.
• Serve as the primary point of contact for stakeholder inquiries and coordination efforts.
• Craft and deliver strategic communications for stakeholders, including presentations and reports.
• Develop messaging frameworks to enhance stakeholder awareness of the Meetings & Events program.
• Monitor and evaluate the effectiveness of communication and engagement activities, providing recommendations for improvements.
• Work closely with project teams to align stakeholder engagement activities with project goals.
• Collaborate with internal and external partners to enhance engagement efforts.
• Provide training and support to staff on stakeholder engagement best practices.
• Lead the development of new service lines for clients, including core functions and key outcomes.
• Identify service, communication, and process improvement opportunities throughout the program.
• Develop and implement a strategic plan aligning the Meetings & Events program to GREF IFM stakeholders.
• Drive innovative solutions in services based on stakeholder feedback and needs.
• Lead the implementation of best practices and innovations.
• Utilize Business Intelligence and Data Analytic tools to uncover hidden value.
• Support the development and delivery of training and coaching plans for program professionals.
• Review current service support models for accuracy and reliability of delivery.
• Lead all Events functions across the region, ensuring service levels and standards are met.
• Foster a culture of continuous improvement and innovation.

Requirements

• Minimum 10 years of experience in Facilities Management or Program Management role.
• Subject Matter Expert in managing marketing activations, meetings, and events services.
• Proficient with Microsoft Outlook, Word, Excel, Project, and PowerPoint.
• Proven ability to define and execute change strategies.
• Experience with cross-functional teams to solve complex problems.
• Exceptional communication skills and ability to influence cross-functional teams.
• Strong organizational skills and ability to prioritize effectively.
• Demonstrated strategic thinking and execution capabilities.
• Effective resource management and project management skills.

Nice-to-haves

• Experience in a global corporate environment.
• Familiarity with Business Intelligence and Data Analytic tools.

Benefits

• Health insurance
• 401k plan
• Paid holidays
• Flexible scheduling
• Professional development opportunities