Senior Program Manager, Yardi

$120,000 - $160,000/Yr

Jobot - Houston, TX

Full-time - Senior

Remote - Houston, TX

Administrative and Support Services

About the position

The Senior Program Manager will lead and oversee multiple complex programs and projects within the organization, ensuring alignment with strategic goals and delivering high-quality outcomes. This role requires exceptional leadership skills, strategic vision, and the ability to drive cross-functional teams in a fast-paced, innovative environment.

Responsibilities

• Lead and manage multiple complex programs from inception to completion, ensuring alignment with organizational objectives and strategic goals.
• Develop and implement program strategies, objectives, and plans to ensure successful delivery.
• Serve as the primary point of contact for all program-related activities, providing regular updates to senior leadership and stakeholders.
• Oversee and guide project managers in planning, executing, and closing projects within the program.
• Ensure that projects are delivered on time, within scope, and within budget.
• Implement best practices in project management, including risk management, resource allocation, and quality control.
• Conduct retrospective sessions to gather lessons learned and recommend opportunities for process improvement.
• Support departmental goals and populate scorecard metrics.
• Provide departmental reporting both internal and external.
• Work with the AR department to ensure seamless and accurate client invoicing.
• Foster client relationships by acting as a point of contact, holding weekly meetings, and providing dashboard reporting.
• Foster strong working relationships with cross-functional teams, including sales, marketing, finance, and operations departments.
• Facilitate effective communication and collaboration among team members to ensure seamless execution of program initiatives.
• Engage with key stakeholders to gather requirements, define program objectives, and ensure alignment with business needs.
• Manage stakeholder expectations and provide transparent and timely communication on program or project progress and challenges.
• Assemble and maintain key artifacts and portfolio reporting and/or dashboards.
• Develop and manage program budgets, ensuring efficient allocation of resources and adherence to financial constraints.
• Monitor program financial performance and implement corrective actions as needed.
• Establish and track key performance indicators (KPIs) to measure program success and identify areas for improvement.
• Conduct regular program reviews and post-mortems to capture lessons learned and drive continuous improvement.
• Identify, assess, and mitigate risks associated with program delivery.
• Develop contingency plans to address potential challenges and ensure program resilience.
• Mentor and coach project managers and team members, fostering a culture of continuous learning and professional growth.
• Lead by example, promoting a collaborative and high-performance work environment.

Requirements

• Bachelor's degree in business administration or a related field (master's degree preferred).
• At least 5 years of experience in program management and project management, with a proven track record of successful program delivery.
• IT software industry experience preferred.
• Strong understanding of project management methodologies (PMP or similar certification preferred).
• Exceptional leadership and interpersonal skills, with the ability to influence and motivate cross-functional teams.
• Excellent communication (written & oral), negotiation, and problem-solving abilities.
• Proficiency in program and project management tools and software, such as Autotask, Kantata, and Smartsheet.
• Strong financial acumen and experience managing program budgets.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
• Excellent organizational skills and attention to detail.

Benefits

• Competitive salary
• Health benefits
• Paid time off (PTO)
• 401k
• Opportunities for personal development and upward mobility