Senior Program Manager

$187,200 - $197,600/Yr

Aquent - Cupertino, CA

Full-time - Mid Level

Cupertino, CA

Administrative and Support Services

About the position

The Senior Program Manager will lead strategic initiatives and transformational programs within a global organization, focusing on enhancing customer experience, team effectiveness, and overall business performance. This temporary role requires a strong background in program management and change management, with responsibilities that include developing multi-year strategies, overseeing global programs, and implementing change management strategies.

Responsibilities

• Develop and execute multi-year strategic initiatives to drive business growth and operational excellence
• Oversee global programs that enable leaders and teams to deliver superior customer service
• Create and manage comprehensive project timelines, including risk assessment and contingency planning
• Lead program implementation with robust feedback mechanisms for continuous improvement
• Partner cross-functionally to optimize program performance and enhance customer/team experience
• Design and implement change management strategies to drive adoption of new tools and processes
• Establish and track success metrics for critical initiatives
• Develop business requirements for solution implementation and upgrades
• Build consensus and influence across organizational levels

Requirements

• Proven track record in program management and strategic initiative development
• Experience in change management and organizational transformation
• Strong analytical and problem-solving capabilities
• Excellence in stakeholder management and cross-functional collaboration
• Ability to influence without direct authority
• Experience with global program implementation preferred
• Former Tech experience, a plus

Benefits

• Subsidized health, vision, and dental plans
• Paid sick leave
• Retirement plans with a match
• Free online training through Aquent Gymnasium