Senior Project Manager, Digital Product

$153,000 - $210,000/Yr

Western Union - Denver, CO

Full-time - Senior

Remote - Denver, CO

5,001-10,000 employees

Credit Intermediation and Related Activities

About the position

The Senior Project Manager, Digital Product is a strategic and tactical role within the Global Digital Product team, responsible for managing, coordinating, and delivering large-scale strategic programs that support key Digital Product initiatives in the Marketing organization. This role requires collaboration with cross-functional teams to ensure successful execution of funded initiatives, focusing on creating high-quality digital customer experiences globally.

Responsibilities

• Drive global digital product initiatives within the operating framework of the CMO org through scoping, planning, managing, and delivering funded programs in close alignment with respective business partners and senior leadership.
• Lead the delivery and/or revamp of key experiences critical to improving performance, growth, and engagement in the global digital product experience.
• Maintain a pulse on the overall health and progress-to-plan of strategic digital initiatives on a regular basis, identifying insights, opportunities, and risks.
• Provide input and recommendations to senior leadership to ensure proper decisioning regarding prioritization, resource allocation, timelines, and deliverables.
• Drive process creation and documentation for large-scale, cross-functional enterprise initiatives, including the establishment and leadership of key operating cadences.
• Champion a discipline of continuous program/initiative health assessments and contingency planning across all global digital initiatives.
• Partner closely with product, engineering, marketing, UX, content, compliance, and other teams to drive innovation aimed at improving the digital customer experience.

Requirements

• 10+ years of experience in product, program, or project management (or a combination)
• 5+ years of working with a geographically dispersed team of leaders and stakeholders
• 3+ years of experience in digital consumer financial services
• Bachelor's degree, or equivalent, in Business Administration, Computer Science, Engineering or closely related discipline
• Excellent verbal and written communication skills including presentation of concepts with collateral (slides, white papers, and documents) with a clear storyline and narrative.
• Ability to manage multiple stakeholders in complex projects across cross-functional, distributed teams and multiple client/internal groups.
• Excellent time management skills with the ability to manage a large, diverse set of to-do items by vigorously prioritizing, staying on top of multiple workstreams, monitoring progress, and holding owners accountable.
• Highly effective pivoting skills to enable adapting quickly to change, shifting gears comfortably and operating successfully amidst ambiguity.
• Outstanding facilitation skills for both small- and large-scale groups, at all levels of an organization, with a strong track record of achieving meaningful consensus across disparate groups/priorities.
• Ability to effectively prioritize and execute tasks in a dynamic environment using a data-driven, contextual, and analytical approach.
• High sense of ownership, urgency, independence, and drive with the ability to make quick decisions in complex environments (e.g., across product lines, geographies, priorities, etc.)
• Excellent interpersonal and relationship building skills and proven ability to influence senior management across different organizations, including but not limited to product, marketing, engineering, legal, and compliance.

Nice-to-haves

• Knowledge of the Money Transfer industry and competitors
• Planning & collaboration tools like Smartsheet and MS Teams/SharePoint
• Kanban methods and frameworks
• JIRA or other similar tools

Benefits

• Family First Program
• Flexible Time off
• Medical, Dental and Life Insurance
• Tuition Assistance Program
• Parental Leave