Senior Project Manager, Genesys Cloud Migration

Apple - Austin, TX

Full-time

Austin, TX

Computer and Electronic Product Manufacturing

About the position

The Project Manager for the Genesys Engage to Genesys Cloud Migration will oversee the transition of Apple's existing Genesys Engage environment to the Genesys Cloud platform. This role requires a blend of technical expertise and project management skills to ensure a seamless migration process, focusing on delivering an exceptional customer experience through effective project leadership and cross-functional collaboration.

Responsibilities

• Conduct a thorough assessment of the current Genesys Engage environment, including architecture, integrations, and dependencies.
• Develop a detailed migration plan, including timelines, resource requirements, risk management, and mitigation strategies.
• Lead discussions about the design of the target Genesys Cloud architecture, ensuring scalability, reliability, and compliance with standard methodologies.
• Lead teams through thorough testing and validation of the new environment to ensure all functionalities are working as expected.
• Lead all phases of projects within their portfolio, including project scope definition, resource forecasting and allocation, as-is and to-be process mapping, business requirement documentation, technical requirement creation, project timeline creation, project documentation, project communications, organizational change, user/integration/production testing, project cutover/launches, retrospectives, and closeout.
• Communicate optimally and clearly to all levels of leadership within the organization, and drive discussions proactively when additional attention and focus is required.

Requirements

• 4+ years of relevant professional experience working within a product, project, or program management role
• 4+ years of experience with Genesys Engage or CloudCx platform
• Knowledge of networking concepts, VoIP, SIP, and telecommunication systems.

Nice-to-haves

• Proven experience in migrating from Genesys Engage to Genesys Cloud
• Deep understanding of Genesys Engage architecture, components, and functionalities
• Proficient in Genesys Cloud platform, including architecture, APIs, and integration capabilities
• Excellent problem-solving and analytical skills
• Strong communication and social skills
• Ability to work independently and as part of a team
• Meticulous with strong organizational skills
• Genesys Certified Professional (GCP) in Engage and/or Cloud
• Familiarity with cloud-based infrastructure (AWS, Azure, etc.)
• Bachelors, Masters, or MBA or equivalent experience.

Benefits

• Equal opportunity employer committed to inclusion and diversity.