Senior Project Manager - Security Operations

$130,000 - $145,000/Yr

GardaWorld - Washington, DC

Full-time - Senior

Washington, DC

Administrative and Support Services

About the position

The Senior Project Manager for Security Operations will lead and develop personnel at a strategic account, overseeing employee engagement, scheduling, payroll, compliance, and performance metrics tracking. This role emphasizes tactical duties such as recruiting, discipline, recognition, training, and inspections, while fostering a culture of engagement and servant leadership. The position requires a commitment to GardaWorld's core values and aims to ensure operational support and compliance, making it ideal for a dedicated leader ready to make a significant impact.

Responsibilities

• Integrate and embody GardaWorld Security's core values in all business practices.
• Lead by example to enhance employee engagement and retention.
• Build and maintain strong relationships with clients and employees.
• Regularly meet with clients to address issues, provide updates, and ensure contract compliance.
• Recruit, orient, train, and develop staff, emphasizing effective delegation.
• Supervise daily security services to uphold high standards.
• Conduct off-hour visits, review logs, and inspect posts for compliance.
• Oversee security operations, including access control, alarm response, and patrols.
• Respond swiftly to critical situations with a calm, controlled approach.
• Ensure proper use of post orders and effective personnel training.
• Manage payroll, scheduling, and timekeeping for accuracy and efficiency.
• Monitor project costs to align with budget and ensure accurate payroll and billing.
• Utilize technological expertise to manage physical security technology and plan for future upgrades.
• Maintain a robust safety culture and program, familiar with IBC, NFPA, OSHA, and ICS systems.
• Ensure compliance with federal, state, and local regulations, including State Guard Licensing requirements.
• Uphold discipline within operations staff and respond promptly to operational emergencies.
• Provide CPR/AED/First Aid training as required.
• Identify and implement opportunities for operational efficiency.
• Be available for off-hours work to ensure operational continuity.
• Achieve 1.75% or less unbilled overtime on the assigned account.
• Improve Employee Engagement Scores year-over-year.
• Retain the account and improve performance metrics quarterly.
• Conduct monthly personnel inspections and training for 100% of assigned personnel.
• Ensure full staffing levels through effective recruiting.
• Personally recruit and develop at least one new supervisor annually.
• Achieve 100% compliance with GardaWorld Mandatory Requirements.

Requirements

• Bachelor's degree or equivalent experience.
• 10 years of progressive leadership experience.
• Experience managing a quasi-government facility.
• Experience managing bargaining agreements and unions.

Nice-to-haves

• Previous Military or Law Enforcement experience.
• Experience in multi-department leadership and international affairs.

Benefits

• Medical
• Dental
• Vision
• 401(k)
• Employee Assistance
• Generous PTO