Senior Project Manager, Social Media - Remote

$90,000 - $100,000/Yr

Designit - Seattle, WA

Full-time - Mid Level

Remote - Seattle, WA

Printing and Related Support Activities

About the position

The Senior Project Manager for Social Media plays a crucial role in supporting the Microsoft Apps workstream, which includes popular applications such as PowerPoint, OneNote, Excel, Outlook, Project, and Microsoft To Do. This position is designed for individuals who are passionate about social media and B2B technology, and who thrive in a collaborative environment. The SMPM will work closely with the Modern Work POD, which encompasses Microsoft 365, Microsoft Teams, Windows 365, and Viva, to develop and implement content and platform strategies that drive impactful social content across Microsoft's cloud business. In this role, the SMPM will manage the content delivery workflow for their specific workstream, ensuring that all pieces of content are developed, reviewed, and delivered seamlessly. This includes overseeing the intake process, providing status updates, and facilitating transitions between teams and partner agencies. The SMPM will also collaborate with the programming team and Delivery Manager to optimize the content lifecycle, ensuring that all content meets quality standards and aligns with strategic goals. The position requires a proactive approach to managing social media content ideation and development, utilizing data-driven insights to inform strategy planning. The SMPM will be responsible for reporting performance against goals, collaborating with analytics resources to interpret data, and communicating effectively with stakeholders about social best practices. Additionally, the SMPM will oversee the editorial calendar for the Apps workstream, ensuring that all content is comprehensive and strategically aligned. The role also involves conducting quality assurance reviews of content, creating and advising on processes and best practices for demand generation, and contributing to integrated marketing projects as needed. The ideal candidate will possess strong interpersonal and communication skills, a customer service mindset, and the ability to work successfully with diverse groups of stakeholders.

Responsibilities

• Manage the content delivery process for the workstream POD and Microsoft client, monitoring the status of each piece of content and ensuring quality assurance.
• Work closely with the Programming team to ensure all content is fully supported through publishing.
• Own the social media content ideation and development process for the Apps workstream.
• Drive target audience and data-driven insights to inform strategy planning continuously.
• Support reporting performance against goals and objectives within the Modern Work Pod, collaborating with analytics resources to interpret data into actionable insights.
• Communicate effectively with stakeholders on social best practices and recommendations.
• Oversee the weekly/monthly social channel editorial calendar for the Apps workstream.
• Align with partner agencies and stakeholders to ensure all content is comprehensive and strategically driven.
• Maintain tagging hygiene, including the implementation of proper tagging and maintaining product alignment from inception to reporting.
• Upload/manage individual content tasks and the full development process monthly.
• Monitor all workflow hygiene and provide optimization recommendations.
• Partner with multiple stakeholders to promote content focused on their workstream.
• Conduct quality assurance (QA) reviews of the content prior to final delivery, ensuring the latest formatting and best practices are used.
• Create and advise on processes, governance, and best practices pertaining to demand generation via social and blog channels quarterly.
• Manage updates to associated guides and resources for internal teams, stakeholders, and social leads.
• Contribute to additional integrated marketing projects and initiatives as needed.

Requirements

• 3-5 years of marketing experience
• 2 years of experience managing social media programs and strategy
• 2 years of experience with social scheduling and monitoring tools (Preferably Sprinklr)
• 1+ year of creative and/or copywriting experience
• Experienced in the use of social media platforms (Facebook, Twitter, LinkedIn, YouTube, Instagram, etc.) with a strong understanding of the digital marketing landscape
• Ability to work successfully with diverse groups of stakeholders across companies to ensure successful planning, execution, and reporting
• A high degree of skill at interpreting data to inform strategy and provide actionable insights
• A customer service mindset when working with stakeholders
• Proficiency in Microsoft Outlook, PowerPoint, Excel, and Teams
• Microsoft experience a plus

Nice-to-haves

• Experience in B2B technology
• Strong interpersonal, communication, and presentation skills
• Ability to manage ambiguity and drive workgroups to consensus
• Demonstrated ability to work in a team environment as a leader and a member
• Highly proactive, organized, self-starter capable of managing several projects simultaneously with attention to detail
• Self-sufficient with the ability to work with little direct supervision

Benefits

• Remote work flexibility
• Culture of learning and advocacy
• Encouragement of innovation and experimentation
• Emphasis on collaboration
• No dress code
• Strict no jerk policy