Senior Project Manager

Lumen Technologies

Full-time - Mid Level

Telecommunications

About the position

The Senior Project Manager at Lumen is responsible for overseeing large-scale deployments that involve significant complexity and unique requirements. This role serves as the primary point of contact for customers, ensuring that projects are planned, organized, and executed to meet scope, timing, and budget expectations. The Project Manager will lead the completion of complex solutions, engage with stakeholders, and adhere to PMO standards to achieve successful project outcomes.

Responsibilities

• Develop, plan and manage implementation of activities for highly complex projects/programs for external/internal customers.
• Accountable for timely project completion and delivery.
• Analyze work plans and schedules.
• Responsible for resource requirements/allocation.
• Develop project progress and status reports.
• Coordinate and facilitate project meetings.
• Develop and distribute timely meeting minutes, track/manage action items, and verify they are incorporated into the program schedule.
• Assess/manage risk, impacts and potential alternatives, escalating as required to the appropriate level of management.
• Set program objectives and establish clear measures to successfully define and meet project deliverables and timelines.
• Utilize the change control process to track schedule changes.
• Hold regular project meetings to keep all parties updated on project status and progress.
• Effectively communicate program status, risks and issues to Leadership, presenting options and recommendations for resolution.
• Validate planning scope and set accurate project milestones, working with all project stakeholders to drive towards timely milestone completion.
• Provide program management of major initiatives and prepare executive level presentations or written reports.
• Quickly understand technical aspects of product/service from both a functionality and operations perspective, and articulate it to a less technical audience.

Requirements

• Bachelor's Degree and 3+ years of related experience.
• Implementation experience with technologies such as DWDM, Transport/Waves, MPLS, Managed Services, Voice (PRI, SIP, Porting, etc.), Security, SD WAN, Managed Enterprise Services, Meraki.
• Self-motivated, able to manage and prioritize multiple tasks, projects, and clients in parallel in a time-sensitive environment.
• Ability to communicate effectively, with strong customer communication skills.
• Ability to deal with remote client relations through phone, email & online sources to enhance the Partner experience.
• Basic telecommunications technical knowledge required.
• Demonstrated ability to use and apply Business Acumen.
• Working knowledge of Microsoft Office Suite.
• Ability to work effectively in cross-functional teams such as Sales, Marketing, Engineering, Finance, Product, Operations and Support.

Nice-to-haves

• CAPM or PMP Certification
• 4+ years in project management experience

Benefits

• Flexible work environment
• Opportunities for professional development
• Diversity and inclusion initiatives
• Competitive compensation based on qualifications