Senior Project/Program Manager

Credit Acceptance Corporation - Trenton, NJ

Full-time - Senior

Trenton, NJ

Credit Intermediation and Related Activities

About the position

The Senior Project/Program Manager will lead strategic initiatives within the assigned program area, managing a Center of Excellence (CoE) team and ensuring compliance with project management methodologies such as Waterfall, Agile, SAFe, and Kanban. This role requires extensive experience in project management, guiding project teams, and implementing process improvements to enhance project delivery and quality standards.

Responsibilities

• Lead strategic direction for the assigned program area.
• Lead and manage the CoE team.
• Provide guidance to project teams using Waterfall, Agile, SAFe, and Kanban methodologies.
• Work with other Program Managers, Project Managers, Scrum Masters, and Release Train Engineers (RTEs) to ensure compliance with all procedures.
• Oversee initiatives for the assigned program.
• Oversee work in assigned program to ensure consistent process and quality standards.
• Assign resources to complete deliverables.
• Assign resources to support processes.
• Recommend changes to systems/processes as appropriate.
• Ensure compliance with policies, standards, and guidelines.
• Work with peers and subordinates to define strategic direction for assigned program.
• Identify gaps, trends, patterns and implement process improvements as needed.
• Be an expert in project management procedures and requirements.
• Be an expert in the use of Microsoft Project On-Line (POL).
• Assist in developing training objectives and needs on project management procedures and best practices.
• Develop project management processes, tools, templates, and training, drawing on common project management methodology, the PMBOK and established methodologies.
• Establish and maintain Agile Project Management, Scaled, Kanban and Waterfall Project Management frameworks and their supporting practices.
• Create new and enhanced procedures to capture best practices and mature the project management process.
• Manage the knowledgebase of project management reference materials to ensure accuracy, relevancy and currency.
• Monitor projects for compliance with established policies and procedures.
• Monitor projects to detect risks and issues and escalate as needed to ensure appropriate mitigation is applied to keep the project on-track.
• Guide project managers in identifying and managing risks.
• Guide project managers in managing organizational change.
• Guide project managers in defining critical path and managing schedule.
• Guide project managers in managing budget.

Requirements

• PMP certification is required.
• 15 years of project management experience is required.
• 10 years of experience leading and managing direct reports is required.
• 10 years of experience managing and providing guidance to project teams is required.
• 10 years of experience providing training to project managers and project teams is required.
• 10 years of experience with Microsoft Office products (Word, Excel, Access, Outlook, Visio, PowerPoint, Project Server) is required.
• 15 years of experience working in a PMO office is required.
• 5 years of experience working in a remote and local team environment is required.
• 8 years of experience reporting metrics is required.
• 5 years of business process improvement experience is required.
• 15 years of experience managing complex projects with multiple workstreams and high organizational change is required.

Nice-to-haves

• VITA Project Manager Certification (can be obtained within 120 days of hire) is a plus but not required.
• Advanced skills using Microsoft Project Professional.
• Experience creating and managing knowledge bases, job aids and training programs.