Senior QA Analyst

Digital United - Farmington, CT

Full-time - Mid Level

Remote - Farmington, CT

Professional, Scientific, and Technical Services

About the position

The Senior Quality Assurance (QA) Analyst will lead testing efforts for complex systems within a human-centered, digital-first agency. This role focuses on ensuring that products meet high standards of functionality and accessibility, particularly in compliance with WCAG 2.2 standards. The ideal candidate will have extensive experience in quality assurance methodologies and will be responsible for developing test plans, performing various types of testing, and mentoring junior QA engineers.

Responsibilities

• Develop, implement, and manage comprehensive test plans and test cases to ensure high-quality software and compliance with WCAG 2.2 accessibility standards.
• Lead the QA efforts across multiple projects, ensuring timely completion of all testing phases, including websites, landing pages, emails, banners, and other digital products.
• Perform manual and automated testing, including regression, integration, performance, and accessibility testing.
• Collaborate with business analysts, web developers, and other stakeholders to define acceptance criteria and testing requirements.
• Identify, document, and track software defects, and work with development teams to troubleshoot and resolve issues.
• Conduct accessibility audits and advise teams on best practices to meet WCAG 2.2 standards, ensuring our products are accessible to users with disabilities.
• Mentor junior QA engineers, sharing best practices, and improving testing methodologies and processes.
• Continuously improve testing processes, tools, and techniques, staying up-to-date with the latest industry trends and accessibility regulations.
• Provide detailed and well-documented test reports to stakeholders, outlining test results, bug statuses, and release readiness.

Requirements

• 6+ years in a QA role, with a solid understanding of both manual and automated testing processes.
• Experience with test management tools (e.g., JIRA, TestRail) and defect tracking systems.
• Proficiency in at least one scripting or programming language used for test automation (e.g., Java, Python, JavaScript).
• Experience with automated testing tools such as Selenium, Cypress, or similar.
• Knowledge of accessibility testing tools and techniques (e.g., Purple a11y, Axe, Wave, NVDA).
• Strong knowledge of WCAG 2.2 guidelines and practical experience in identifying and remediating accessibility issues.
• Excellent communication skills, both written and verbal; strong analytical and problem-solving abilities.
• Ability to work cross-functionally and influence product and engineering teams on QA and accessibility best practices.

Nice-to-haves

• Certification in accessibility (e.g., CPACC, WAS) or quality assurance (e.g., ISTQB) is preferred.
• Prior experience working in an agency environment is preferred.

Benefits

• Unlimited PTO
• Medical, Dental, Vision
• 401k
• Annual performance bonus eligibility
• Ongoing training opportunities
• Planned outings and team events (remote workers included!)