Senior QA Documentation Analyst

$80,226 - $102,350/Yr

GD Information Technology, Inc.

Full-time - Senior

Remote

10,001+ employees

About the position

The Senior Quality Analyst at GDIT will support the Centers for Medicare and Medicaid Services (CMS) by performing complex administrative and analytical tasks. This role involves developing and executing quality assurance plans, conducting audits for compliance, and reporting on program performance. The successful candidate will work independently in a remote environment while managing project deliverables and interacting with customers to ensure quality standards are met.

Responsibilities

• Develop processes around and execute the program Quality Assurance Surveillance Plan (QASP).
• Conduct audits for documentation/process quality and Section 508 compliance.
• Develop and maintain standards, methods, and procedures for the program.
• Report on program quality/performance.
• Support program status reporting as needed.
• Identify areas of improvement to enhance program efficiency/quality.
• Assist with documentation repository development and maintenance.
• Provide guidance to less experienced staff members.
• Maintain current knowledge of relevant technology and trends.

Requirements

• Bachelor's Degree in a related discipline or equivalent combination of education, professional training, and work experience.
• 5+ years of experience preparing documentation for delivery or publication.
• 5+ years of experience with Microsoft Office suite.
• 5+ years of experience developing/conducting auditing processes to assess quality/compliance of documentation deliverables.
• 5+ years of experience working with and/or reporting on service-level agreements or performance standards.
• 5+ years of experience writing and editing deliverables.
• Ability to obtain a Public Trust.

Nice-to-haves

• Familiarity with remediation of technical documentation to comply with accessibility standards such as Section 508 compliance.
• Familiarity with Capability Maturity Model Integration (CMMI) Process and Product Quality Assurance (PPQA).
• Familiarity with the development and execution of a Quality Assurance Surveillance Plan (QASP).
• Familiarity with Agile approaches such as Scrum and SAFe.
• Familiarity with Confluence and SharePoint.

Benefits

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Paid vacation and holidays
• Paid parental leave
• Paid military leave
• Paid bereavement leave
• Paid jury duty leave
• Short and long-term disability benefits
• Life insurance and accidental death and dismemberment insurance
• Critical illness and business travel accident insurance