Senior QA Process Engineer

Light And Wonder - Las Vegas, NV

Full-time - Senior

Las Vegas, NV

Professional, Scientific, and Technical Services

About the position

The Senior Quality Assurance Process Engineer at Light & Wonder is responsible for overseeing the quality management system (QMS) and driving process improvement initiatives to enhance the quality of hardware and software products. This role involves collaboration with various departments to reduce defects, manage quality incidents, and ensure compliance with quality standards. The engineer will also mentor peers and act as a subject matter expert in quality management processes.

Responsibilities

• Determine Key Performance Metrics for the End-to-End Process and manage data and reporting of KPIs.
• Work with Order Management, Production, Logistics, and Field Service to implement process improvement projects.
• Reduce external Quality Incident Reports (QIRs) by driving Root Cause, Corrective and Preventive actions with validation.
• Drive defect detection and prevention to the source.
• Work with Production team to reduce internal defects and interruptions to product flow.
• Mentor peers on preventative actions.
• Implement and manage the Quality Management System strategy (QMS) including document control, training program, audit, change control, deviation/CAPA management and vendor management modules.
• Liaise between QA, Production, and Order Management in defining, implementing, and managing the QMS strategy.
• Collaborate with IT and operations for QMS process/system enhancements and process improvements.
• Author, review, and approve policies, procedures, and other related documents for the Quality systems processes.
• Escalate Quality systems related issues to management for timely mitigation and closure.
• Supply Quality system support during regulatory inspections with document retrieval functions, inspection logistics oversight, and other support as needed.
• Maintain and manage audit (external and internal) documentation.
• Act as the Subject Matter Expert (SME) for Quality management systems.
• Create and deliver QMS key performance and quality matrices to QA leadership and Executive management.
• Perform other duties as assigned by QA Leadership.

Requirements

• Engineering Degree preferred or relevant technical experience in problem solving and project management.
• Understanding of problem-solving methods, i.e. 5 why, DFMEA, PFMEA, Process mapping used to analyze problems, evaluate and complete improvement projects.
• Knowledge of Lean Manufacturing and Process Variation Reduction (Six Sigma) concepts and tool sets as they relate to process/product variability, and root cause and corrective/preventive action determination.
• Solid interpersonal skills and ability to work effectively with various levels within the organization and with teams to identify and resolve quality issues.
• Demonstrated ability to lead/coordinate projects with cross-functional teams.
• Knowledge of inspection methods in the design, fabrication, and production of electronic equipment.
• Working knowledge of Microsoft Office.
• Effective written and verbal communication skills including presentations.
• Familiarity with recognized Quality Assurance Standards AS9100, ISO 9001, AS9102.