Senior Receptionist

About the position

We are the nation's largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience. As part of our team, you will experience success, career growth, teamwork, and our commitment to Diversity, Equity & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Responsibilities

• Answer the Phone console and properly route the calls or provide appropriate information to the caller.
• Prioritize calls and escalate customer service issues through the proper routing system.
• Provide back-up phone support through the message center phone. Take and deliver messages promptly.
• Greet visitors, ask them to sign in, issue them a Visitor Badge, and contact the employee the visitor is to see.
• Train receptionists and provide guidance in policies and procedures as it relates to their job.
• Pick up newspapers delivered in front of the buildings and label them for pickup.
• Notify employees upon receipt of inbound deliveries or have the delivery made to the Mail Room or Receiving as is appropriate.
• Give clerical support as directed by the Direct supervisor.
• Maintain the lobby in a neat and orderly fashion to include visitor reading materials.
• Follow other procedures as outlined in the Reception Desk Policies and Procedures handbook as applicable.
• Perform other duties as assigned by the direct supervisor.

Requirements

• 3-5 years of experience as a receptionist in a busy switchboard environment.
• Ability to operate phone console.
• Ability to train inexperienced staff members and direct day to day work activities.
• Type 40 wpm.
• Excellent communications and customer service skills.
• Flexibility to work hours between 7:00 AM and 5:00 PM (normally an eight-hour shift).
• Experience with personal computer and Microsoft Office Outlook, Word and Excel.

Benefits

• Base pay range of $18.94 - $27.38, dependent on factors including experience, skills, qualifications, relevant education, certifications, seniority, and location.