Senior Regional Manager - Airport Operations Caribbean

United Airlines - Houston, TX

Full-time - Mid Level

Houston, TX

Air Transportation

About the position

The Senior Regional Manager - Airport Operations Caribbean at United Airlines is responsible for overseeing the day-to-day operational, financial, safety, and staff performance at various airport locations in the Caribbean. This role involves ensuring compliance with government regulations, managing vendor contracts, and maintaining high standards of customer service and operational efficiency. The manager will also be tasked with monitoring performance metrics and implementing corrective actions as necessary to improve results.

Responsibilities

• Monitor performance against plans and initiate corrective actions to improve results.
• Coordinate and provide functional guidance and supervision of contracted ground handling agents.
• Oversee and direct operational safety and security, flight departure reliability, customer processing, and plane-side operations.
• Maintain strong working relationships with OAL, airport authorities, vendors, and governmental authorities.
• Manage vendor service contracts as required.
• Maintain a positive employee relations work environment and collaborative relationships with applicable labor groups and vendors.
• Direct station activities to ensure superior customer service for mainline and STAR Alliance partner airlines.
• Manage the station budget, third-party staffing forecasts, and resource requirements.
• Collaborate in collateral assignments as required by the region leader.

Requirements

• Bachelor's degree or 4 years of relevant work experience.
• 4+ years of experience in Airport Operations Management.
• Knowledge of airport operations including terminal/ramp operations and customer service.
• Ability to work in a dynamic, fast-paced operational environment.
• Knowledge of station controls and Internal Audit standards.
• Strong communication and interpersonal skills.
• Demonstrated ability to develop and motivate personnel.
• Strong problem-solving skills and drive for excellence.
• Safety awareness regarding conditions affecting employees, company assets, and customers.
• Ability to build strategic relationships across teams and departments.
• Flexibility to work all shifts, including weekends and holidays, as needed.

Nice-to-haves

• International experience.
• Languages: French or Dutch.
• Vendor management experience.

Benefits

• Competitive benefits package including parental leave, 401k, and travel privileges.