Senior Research Analyst - Customer Reporting

Independence Blue Cross - Middle City West, PA

Full-time

Middle City West, PA

Insurance Carriers and Related Activities

About the position

The Informatics division of Independence is focused on leveraging information technology to enhance healthcare strategy and innovation. This position is responsible for utilizing a comprehensive healthcare data warehouse to deliver reporting and analytics that support healthcare management, wellness initiatives, and financial reporting, ultimately aiding in customer retention and acquisition.

Responsibilities

• Engage in a consultative partnership with Sales, Underwriting, Care Management, Business Technology Solutions, and other Informatics teams to understand business needs and provide reporting solutions.
• Develop ad hoc reporting using Google Cloud Platform, SQL, and SSRS in response to requests from external customers, brokers, and internal business partners.
• Summarize, interpret, and present results clearly for internal and external customers.
• Ensure all recurring and ad hoc reports conform to requirements and reconcile to designated sources.
• Respond to business partner inquiries regarding the Index Reporting platform and standard reports.
• Navigate Service Now to manage the workload of incoming requests from business areas.
• Develop strong knowledge of medical and pharmacy claims, membership and enrollment, product, authorization, outreach and engagement, and other subject areas to support requests and initiatives.
• Create report subscriptions.
• Perform User Acceptance Testing (UAT) on new reports or report enhancements.

Requirements

• Bachelor's degree in finance, public health, health care, statistics, computer science, mathematics, or a related quantitative area.
• At least 4 years' experience in the health care or health insurance industry.
• Advanced experience utilizing SQL, SSRS, and Google Big Query to analyze large datasets.
• Demonstrated technical experience and data management skills including data extraction, data scrubbing, and data transformation with an emphasis on QA and reasonableness checks.
• Ability to analyze data and develop reports in a clear, concise way for users to understand.
• Advanced Microsoft Office skills (PowerPoint, Excel, Word).
• Experience engaging directly with business leaders and executives.
• Independently motivated to drive projects forward.
• Excellent oral and written communication skills.