Senior Research Analyst - Customer Reporting

Independence Blue Cross - Philadelphia, PA

Full-time - Mid Level

Philadelphia, PA

Insurance Carriers and Related Activities

About the position

The Senior Research Analyst - Customer Reporting position within the Informatics division of Independence focuses on leveraging healthcare data to provide reporting and analytics that support healthcare management and financial reporting. This role involves collaborating with various internal teams and external customers to develop actionable reporting solutions, ensuring data accuracy, and presenting findings clearly.

Responsibilities

• Engage in a consultative partnership with Sales, Underwriting, Care Management, and other Informatics teams to understand business needs and provide reporting solutions.
• Develop ad hoc reporting using Google Cloud Platform, SQL, and SSRS in response to requests from external customers and internal business partners.
• Summarize, interpret, and present results clearly for internal and external customers.
• Ensure all recurring and ad hoc reports conform to requirements and reconcile to designated sources.
• Respond to business partner inquiries regarding the Index Reporting platform and standard reports.
• Navigate Service Now to manage workload of incoming requests from business areas.
• Develop strong knowledge of medical and pharmacy claims, membership and enrollment, and other relevant subject areas to support requests and initiatives.
• Create report subscriptions.
• Perform User Acceptance Testing (UAT) on new reports or report enhancements.

Requirements

• Bachelor's degree in finance, public health, health care, statistics, computer science, mathematics, or a related quantitative area.
• At least 4 years' experience in the health care or health insurance industry.
• Advanced experience utilizing SQL, SSRS, and Google Big Query to analyze large datasets.
• Demonstrated technical experience and data management skills including data extraction, data scrubbing, and data transformation with an emphasis on QA and reasonableness checks.
• Ability to analyze data and develop reports in a clear, concise way for users to understand.
• Advanced Microsoft Office skills (PowerPoint, Excel, Word).
• Experience engaging directly with business leaders and executives.
• Independently motivated to drive projects forward.
• Excellent oral and written communication skills.