This job is closed
We regret to inform you that the job you were interested in has been closed. Although this specific position is no longer available, we encourage you to continue exploring other opportunities on our job board.
About the position
At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform-we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention-but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers. Our Strategy and Research (STaR) Software Services team is a newly established division dedicated to assisting our clients in setting up and utilizing a wide array of Qualtrics software products to tackle complex business challenges. A crucial part of our function lies in empowering customers to be proficient using the Qualtrics platform across a diverse range of research products (DesignXM, BX, UX). Our work is fundamental to the purchase and renewal of software, and seeing our customers become advocates of the software is a measure of our success.
Responsibilities
- Handle logistics for quantitative research projects, including maintaining up to date documentation, organization and timelines of your programs.
- Own the scheduling and planning of relevant research engagements internally and with clients.
- Strong focus on quality control through testing survey links, checking data, and proofreading reports.
- Support clients on multi country programs, maintaining comprehensive notes and ensuring relevant actions are addressed in a timely manner.
- Build relationships with vendors and partners, including managing quality control, approving coding lists, negotiating prices, and providing clear instructions.
- Effectively solve logistical issues and adjust on the fly.
- Proactively identify product, program or process challenges and suggest solutions on how to make projects run more smoothly.
- Write survey questionnaires that follow a structured flow and include appropriate question formats and well phrased questions that align to Qualtrics and industry best practices.
- Lead report creation including analysis, summary writing, charting and table creation using Qualtrics, Google Suite, Excel or PowerPoint.
Requirements
- Bachelor's or advanced degree in business, mathematics, or the sciences.
- A minimum of 5 years in applied custom research/operations role.
- Excellent PowerPoint, Google Slides and/or Keynote skills and ability to create slides/graphs/charts that convey key research findings in compelling ways.
- Qualtrics platform experience preferred.
- Comfortable in a fast-paced, unstructured, and highly competitive environment.
- Ability to communicate clearly and effectively through both written and spoken forms.
Nice-to-haves
- Strong Google Suite or Excel/PowerPoint skills.
- Track record of delivering exceptional client experiences.
- Continuous improvement and growth mindset.
Benefits
- Work-life integration and fun is deeply important to us! We have frequent office events, team outings, and happy hours.
- Qualtrics Experience Program - $1,800 gross per calendar year for an experience of your choosing (eligible after a year).
- Wellness reimbursement - up to the value of $300 per quarter can be reimbursed for a variety of wellness activities.
- We take pride in our office design aiming at fostering creativity.
- We believe in sharing Qualtrics' success which is part of the compensation for all employees.
