Senior Research Analyst

Independence Blue Cross - Philadelphia, PA

Full-time - Mid Level

Philadelphia, PA

Insurance Carriers and Related Activities

About the position

The Senior Research Analyst - Customer Reporting position at Independence Blue Cross involves utilizing a comprehensive healthcare data warehouse to provide reporting and analytics to support healthcare management, wellness initiatives, and financial reporting. This role requires collaboration with various internal and external stakeholders to develop reporting solutions that facilitate actionable decisions and enhance customer business retention and growth.

Responsibilities

• Engage in a consultative partnership between Sales, Underwriting, Care Management, Business Technology Solutions and other Informatics teams to understand the business needs and provide reporting solutions that facilitate actionable decisions.
• Develop ad hoc reporting using Google Cloud Platform, SQL and SSRS in response to requests from external customers and brokers, and from Sales, Underwriting, and other internal business partners.
• Summarize, interpret, and present results in a clear, concise manner for internal and external customers.
• Ensure that all recurring and ad hoc reports conform to requirements and reconcile to designated sources.
• Respond to business partner inquiries regarding Index Reporting platform and standard reports.
• Navigate Service Now to manage workload of incoming requests from business areas.
• Develop strong knowledge of medical and pharmacy claims, membership and enrollment, product, authorization, outreach and engagement, and other subject areas to support requests and initiatives.
• Create report subscriptions.
• Perform User Acceptance Testing (UAT) on new reports or report enhancements.

Requirements

• Bachelor's degree in finance, public health, health care, statistics, computer science, mathematics or related quantitative area.
• At least 4 years' experience in the health care or health insurance industry.
• Advanced experience utilizing SQL / SSRS / Google Big Query to analyze large datasets.
• Demonstrate technical experience and data management skills including data extraction, data scrubbing and data transformation with emphasis on the ability to perform QA and reasonableness checks.
• Ability to analyze data and develop reports in a clear, concise way for users to understand.
• Advanced Microsoft Office skills (PowerPoint, Excel, Word).
• Experience engaging directly with business leaders and executives.
• Independently motivated to drive projects forward.
• Excellent oral and written communication skills.