Senior Researcher, Selling Partner Experience
Amazon - Sunnyvale, CA
posted 5 months ago
About the position
Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online by giving customers more of what they want - low prices, vast selection, and convenience. Amazon.com continues to grow and evolve as a world-class e-commerce platform. Within Amazon, the Selling Partner Services's (SPS) goal is to enable third-party Sellers of any size by helping them build the business they want. We are the Core Selling Partner Experience (CSPE) team which defines, implements, and enforces quality standards for all Amazon-built experiences for all SPs worldwide. We are looking for an individual with a strong research background and a passion for solving unique problems to help us drive world-class research. Our ideal candidate is someone who is customer-obsessed and detail-oriented, and loves solving complex problems. You enjoy building things from scratch, are comfortable with change and ambiguity, and relish the chance to solve hard problems in short order. You recognize that the true measure of success of your work is based on the business impact your findings have over time. In this role, you will be responsible for leading the design and execution of primary research studies, leveraging mainly quantitative methods to generate actionable insights and recommendations for stakeholder teams. You will design and implement surveys, analyze data, and synthesize key insights. You will execute quantitative research methods such as factor analysis, regression analysis, clustering, and structural equation models, as well as mixed method studies like segmentation. Additionally, you will apply sound research and business acumen to help the business not just solve complex questions but help it look around corners. You will also design scalable and nimble mechanisms that help scale qualitative research solutions, tools, and processes, while building and managing relationships with internal stakeholders and external agency partners.
Responsibilities
- Lead design and execution of primary research studies leveraging mainly quantitative methods to generate actionable insights and recommendations for stakeholder teams.
- Design and implement surveys, analyze data, and synthesize key insights.
- Execute quantitative research methods such as factor analysis, regression analysis, clustering, and structural equation models, as well as mixed method studies like segmentation.
- Apply sound research and business acumen to help the business solve complex questions and anticipate future challenges.
- Design scalable and nimble mechanisms that help scale qualitative research solutions, tools, and processes.
- Build and manage relationships with internal stakeholders and external agency partners.
Requirements
- 8+ years conducting qualitative research end to end, including identifying appropriate research methods, designing, executing, analyzing, and drafting actionable recommendations from primary research.
- Expertise in executing quantitative research methods such as factor analysis, regression analysis, clustering, and structural equation models, as well as mixed method studies like segmentation.
- Experience using statistical and questionnaire software like SPSS/Qualtrics.
- Bachelor's degree or advanced degree in business, marketing, statistics, or a related field.
- Comfortable building large reports in Excel including Pivot.
Nice-to-haves
- Research in Non-US markets
- Master's degree or higher
- Exceptional written and oral communication abilities
- Experience in qualitative research
- Background in B2B research
- Basic knowledge regarding Data Science or Econometrics models.
Benefits
- Full range of medical benefits
- Financial benefits including equity and sign-on payments
- Comprehensive employee benefits package
