Senior Restaurant Operations Manager

$88,000 - $88,000/Yr

Dave & Buster's - Braintree, MA

Full-time - Mid Level

Braintree, MA

Food Services and Drinking Places

About the position

The Senior Restaurant Operations Manager at Dave & Buster's is responsible for providing overall leadership and direction on strategic initiatives and operating standards to enhance business results. This role involves managing a team, optimizing financial performance, and ensuring an exceptional guest experience in a fast-paced restaurant and entertainment environment.

Responsibilities

• Hire, train, retain and develop your team.
• Work with GM, AGM, and Training Manager to review talent pool and make recommendations on staffing needs.
• Assure execution of staff training programs and appropriate staffing levels.
• Lead and influence staff through effective motivation and leveraging individual strengths.
• Select and develop Certified Trainers for more responsibility or internal promotion.
• Promote positive employee relations and uphold operation standards.
• Review assigned department's financial results and opportunities with leadership.
• Manage assigned area by meeting goals, analyzing opportunities, and reviewing costs.
• Secure all storage and cash handling areas to minimize risk and loss.
• Continuously improve operational execution through attention to detail and adherence to D&B operating standards.
• Set department goals by period for individual area and capitalize on business opportunities.
• Deliver an unparalleled guest experience through the best combination of food, drinks, and games.

Requirements

• Demonstrated ability to achieve expected store financial results.
• Strong communication skills; ability to write and verbally communicate clearly.
• Ability to establish working relationships with all employees, management, and vendors.
• Excellent teaching and coaching skills.
• Ability to maintain and project professionalism at all times.
• Strong statistical inclination, able to synthesize data into concise business tactics.

Nice-to-haves

• Experience in a fast-paced restaurant or entertainment environment.
• Ability to inspire and motivate a team.
• Innovative and strategic thinker.

Benefits

• Competitive salary ranging from $72,000 to $88,000 per year.
• Flexible schedules to accommodate school or other jobs.