Senior Retail Application Support Engineer

$131,600 - $171,080/Yr

Albertsons - Pleasanton, CA

Full-time - Mid Level

Remote - Pleasanton, CA

10,001+ employees

Food and Beverage Retailers

About the position

The Senior Retail Application Support Engineer will be part of the Technology & Engineering Department, focusing on supporting and maintaining customer-facing applications. This role involves troubleshooting, incident resolution, and implementing monitoring solutions within a suite of modern technologies. The position is hybrid, allowing for both remote work and office time, and is based in either Pleasanton, CA or Plano, TX.

Responsibilities

• Diagnose, isolate, and debug production issues to quickly resolve customer-facing incidents.
• Actively drive post-incident root cause analysis efforts.
• Partner with development engineers to implement corrections to problems associated with supported applications.
• Provide technical guidance in diagnosing issues as they arise in support of critical applications.
• Drive collaboration sessions among IT and product groups to facilitate optimal performance and support of services or applications.
• Contribute to the design, implementation, and enhancement of critical services and applications.
• Perform proactive analysis and troubleshooting to predict and prevent production incidents.
• Define, contribute, and implement performance monitoring capabilities for critical services or applications.
• Design, configure, and implement automated monitoring rules and alerts.
• Participate in Production Turnover activities to bring new platforms and technologies into the environment.
• Interface with Engineering Managers, Developers, and Build Experts to understand technology requests and business complexities.

Requirements

• 4-year degree in Computer Science, Information Systems, or related field, or equivalent combination of education and work experience.
• 5+ years of programming experience using various standard scripting languages and high-level programming languages.
• Strong troubleshooting skills with the ability to quickly diagnose complex production issues.
• Experience with application servers (WebSphere, WebLogic, and/or JBoss) and database technologies (Oracle, DB2, and/or SQL Server).
• Experience in UI/Web 2.0 Development (JavaScript, CSS, Ajax, Adobe Flash/Flex, Dojo, YUI, and/or JQuery).
• Strong knowledge of UNIX and Windows operating systems.
• Experience creating and maintaining application processes and documentation.
• Knowledge of current monitoring tools is preferred.
• Exposure to network concepts and technologies.
• Strong experience with the full software development lifecycle and software development methodologies (Agile).

Nice-to-haves

• Experience in a retail environment is preferred.
• Ability to mentor, coach, and train other application support engineers.
• Self-starter with a strong aptitude for delivering quality products.

Benefits

• Hybrid work environment with flexibility between remote and office work.