Senior Retail Sales Representative - Greenville, TX

Key-Comm International - Greenville, TX

Full-time - Entry Level

Greenville, TX

Telecommunications

About the position

As a Senior Mobile Expert, you will be responsible for driving exceptional customer service while generating sales within one of our T-Mobile locations. Our Senior Mobile Experts are encouraged to bring their unique personality to fulfill the T-Mobile experience. This is not a mundane, repetitive retail job; our Senior Mobile Experts have fun accomplishing the below job commitments:

Responsibilities

• Enthusiastically provide optimal solutions to any customer needs through thorough product and service brand knowledge
• Surpass minimum sales expectations, whether by attracting new customers, or identifying revenue opportunities of existing customers
• Act as a mentor for the other store Mobile Experts through providing guidance on how to best approach customer interactions and training on product and service knowledge
• Spread brand exposure to attract business opportunities through reaching out within the community, outbound calling, and utilizing social media marketing
• Educate and recommend the best technology choices personalized to each customer
• Simplify the wireless experience to cater to and maximize customer understanding
• Maintain a high attention to detail when completing any transactions or paperwork
• Exercise compassion in all customer interactions
• Foster team partnerships to support store synergy
• Assist in store opening, closing, and operating duties

Requirements

• Passionate advocate for providing unparalleled customer service
• Competitive spirit with a drive to surpass sales potential
• Genuine regard and intention put into customer connections
• Excellent verbal and written communication skills
• 6 months experience in customer service and/or sales environment, wireless retail preferred
• High school diploma/GED
• Willing to work weekends/holidays
• At least 18 years of age
• Legally authorized to work in the United States

Benefits

• Performance-based Total Compensation package consisting of Base Hourly Rate, Commission, & Accelerator Bonuses
• Vacation time
• Personal time
• Sick time
• Health benefits
• Phone service discount
• Promotion opportunities
• Employee rewards including trips and contests