Senior Revenue Operations Analyst

Mirakl - Boston, MA

Full-time - Mid Level

Boston, MA

501-1,000 employees

Publishing Industries

About the position

As a Senior Revenue Operations Analyst at Mirakl, you will play a crucial role in partnering with the AMER Chief Revenue Officer and business leaders to conduct business analyses and provide actionable insights. Your focus will be on building and leveraging centralized revenue operations processes and systems to ensure efficiency and scalability, directly impacting the company's revenue streams and overall business strategy.

Responsibilities

• Support account executives with complex pricing modeling and configurations, ensuring accurate proposals and profitability.
• Partner with sales and marketing leadership to support U.S. Go-To-Market (GTM) strategy and align initiatives across departments.
• Collaborate closely with the AMER CRO and business leaders to conduct business analyses, provide key insights, and shape strategic decisions.
• Build and leverage global, centralized revenue operations processes, systems, expertise, and teams to drive efficiency and standardization across regions.
• Administer the internal Salesforce (SFDC) instance primarily for sales and marketing.
• Provide routine support and user maintenance for SFDC along with working with support on end-user issues.
• Manage and administer sales systems including but not limited to: HubSpot, Salesloft, Yesware.
• Drive best practices in adhering to data quality within our systems to enable effective decision-making.
• Continuously identify opportunities for operational improvements, process efficiency gains, and sales productivity increases.
• Assist in additional reporting and analytic projects to provide key insights for leadership.
• Design, configure, and test any administration of SFDC including but not limited to new packages, custom objects, workflow rules, custom fields, and validation rules.
• Maintain a holistic view of all business processes and users in the system to understand cross-functional impacts with regard to configuration, process, workflow, and reporting.
• Work collaboratively across functional teams to develop and advance sophisticated, quantitative analysis, translating internal and external data into actionable insights.

Requirements

• 5+ years of work experience in a Salesforce Admin role responsible for technical implementations, day-to-day operations, and long-term maintenance - preferably in a software or high-growth e-commerce company.
• Proven experience scaling a Salesforce instance to support fast-growing teams and complex business models.
• Strong analytical skills and the ability to translate complex data into strategic insights.
• Detail-oriented and deadline-driven, with a commitment to delivering high-quality results.
• Excellent written and oral communication skills, with the ability to communicate effectively across all levels of the organization.
• Demonstrated ability to recognize, analyze, and solve problems in a timely and organized manner using industry best practices.
• Salesforce Admin Certification preferred.
• Proficient in Google suite of products, as well as advanced experience with CRM and sales automation tools.

Benefits

• Possible partial remote work