Senior Revenue Operations Analyst

$83,000 - $110,000/Yr

Sprinklr

Full-time - Mid Level

501-1,000 employees

Publishing Industries

About the position

The role is part of the Worldwide Revenue Operations team at Sprinklr, focusing on enhancing the effectiveness and efficiency of the Customer Success organization. The individual will collaborate with various teams, leveraging data-driven insights to support decision-making and improve operational processes. This position requires a strong analytical background and the ability to communicate findings and recommendations to senior leadership.

Responsibilities

• Report to leaders and regional teams on results, forecasts, and trends with insights and analysis through dashboards, presentations, and reporting.
• Develop KPI reporting and key business insights.
• Pull data points and analyses together to influence leaders and provide strategic recommendations.
• Dig into complex problems and become an expert in Revenue Operations at every level.
• Develop recommendations for new business processes and initiatives to support improvements in Revenue Operations.
• Partner with Sales, Customer Success & Operations leadership to analyze current and past trends in key performance indicators including consumption and adoption, renewals, churn, and expansion.
• Develop financial models and analyses for business partners to support optimal GTM decision making.
• Communicate initiatives and goals with the Senior Management Team.
• Support compensation design to determine the metrics and targets that the teams within Sales are measured on.
• Partner with cross-functional teams on business initiatives that impact systems, reporting, policies, and process improvements.
• Translate business initiatives into actionable objectives for Revenue Operations by developing, coordinating, and implementing a plan then measuring the overall impact and success.

Requirements

• BA/BS or equivalent experience.
• Experience across one or more operations functional areas: Revenue / Sales Operations, Business Operations, Consulting, or Finance.
• Background in SaaS or a recurring customer subscription model company.
• Experience using Salesforce, Power BI & Microsoft Applications.
• Experience with data management and an understanding of data transformation and visualization techniques to drive insights and data-driven decision making.

Nice-to-haves

• Ability to thrive in a fast-paced, rapidly changing environment and work under tight deadlines to prioritize multiple deliverables and responsibilities.
• Interprets business issues and recommends best practices and innovative solutions.
• Detail-oriented and able to maintain a high level of ownership and accuracy.
• Communication skills and an ability to partner effectively across the organization from the individual contributor to senior leadership level.
• High standards of accuracy and precision.
• Ability to think creatively and problem solve; highly driven and self-motivated.

Benefits

• Comprehensive health plans
• Well-being programs
• Financial protection for employees and their families
• 401k plan with 100% vested company contributions
• Flexible paid time off
• Generous caregiver and parental leaves
• Life and disability insurance
• Health benefits including medical, dental, vision, and prescription drug coverage