Senior Revenue Operations Analyst

$83,000 - $110,000/Yr

Sprinklr

Full-time - Mid Level

1,001-5,000 employees

Publishing Industries

About the position

The Senior Revenue Operations Analyst at Sprinklr plays a crucial role in enhancing the effectiveness and efficiency of the Customer Success organization. This position involves collaborating with various teams, including Sales and Operations, to drive data-driven decision-making and provide strategic insights. The analyst will be responsible for reporting, developing KPIs, and making recommendations for business process improvements, all aimed at optimizing revenue operations.

Responsibilities

• Drive the effectiveness and efficiency of the Customer Success organization.
• Collaborate with leaders within Customer Success, Sales, and Operations teams.
• Function as a center of expertise for the Customer Success organization.
• Report to leaders and regional teams on results, forecasts, and trends with insights and analysis through dashboards, presentations, and reporting.
• Develop KPI reporting and key business insights.
• Pull data points and analyses together to influence leaders and provide strategic recommendations.
• Develop recommendations for new business processes and initiatives to support improvements in Revenue Operations.
• Partner with leadership to analyze trends in key performance indicators including consumption, renewals, churn, and expansion.
• Develop financial models and analyses for business partners to support optimal GTM decision making.
• Communicate initiatives and goals with Senior Management Team.
• Support compensation design to determine metrics and targets for Sales teams.
• Partner with cross-functional teams on business initiatives impacting systems, reporting, policies, and process improvements.
• Translate business initiatives into actionable objectives for Revenue Operations.

Requirements

• BA/BS or equivalent experience.
• Experience in Revenue/Sales Operations, Business Operations, Consulting, or Finance.
• Background in SaaS or a recurring customer subscription model company.
• Experience using Salesforce, Power BI & Microsoft Applications.
• Experience with data management and understanding of data transformation and visualization techniques.

Nice-to-haves

• Ability to thrive in a fast-paced, rapidly changing environment.
• Detail-oriented with high standards of accuracy and precision.
• Strong communication skills to partner effectively across the organization.
• Creative thinking and problem-solving skills.

Benefits

• Comprehensive health plans
• Well-being programs
• Financial protection for employees and families
• 401k plan with 100% vested company contributions
• Flexible paid time off
• Generous caregiver and parental leaves
• Life and disability insurance
• Health benefits including medical, dental, vision, and prescription drug coverage