Senior Revenue Operations Analyst

$83,000 - $110,000/Yr

Sprinklr

Full-time - Mid Level

1,001-5,000 employees

Publishing Industries

About the position

The Senior Revenue Operations Analyst at Sprinklr plays a crucial role in enhancing the effectiveness and efficiency of the Customer Success organization. This position involves collaborating with various teams, including Sales and Operations, to drive data-driven decision-making and provide strategic insights. The analyst will be responsible for reporting, developing KPIs, and analyzing trends to support optimal business decisions and improve Revenue Operations processes.

Responsibilities

• Drive the effectiveness and efficiency of the Customer Success organization by collaborating with leaders within the Customer Success, Sales, and Operations teams.
• Report to leaders and regional teams on results, forecasts, and trends with insights and analysis through dashboards, presentations, and reporting.
• Develop KPI reporting and key business insights.
• Pull data points and analyses together to influence leaders and provide strategic recommendations.
• Develop recommendations for new business processes and initiatives to support improvements in Revenue Operations.
• Partner with leadership to analyze current and past trends in key performance indicators including consumption and adoption, renewals, churn, and expansion.
• Develop financial models and analyses for business partners to support optimal GTM decision making.
• Communicate initiatives and goals with the Senior Management Team.
• Support compensation design to determine the metrics and targets that the teams within Sales are measured on.
• Partner with cross-functional teams on business initiatives that impact systems, reporting, policies, and process improvements.
• Translate business initiatives into actionable objectives for Revenue Operations by developing, coordinating, and implementing a plan then measuring the overall impact and success.

Requirements

• BA/BS or equivalent experience.
• Experience across one or more operations functional areas: Revenue / Sales Operations, Business Operations, Consulting, or Finance.
• Background in SaaS or a recurring customer subscription model company.
• Experience using Salesforce, Power BI & Microsoft Applications.
• Experience with data management and an understanding of data transformation and visualization techniques to drive insights and data-driven decision making.

Nice-to-haves

• Ability to thrive in a fast-paced, rapidly changing environment and work under tight deadlines to prioritize multiple deliverables and responsibilities.
• Interprets business issues and recommends best practices and innovative solutions.
• Detail-oriented and able to maintain a high level of ownership and accuracy.
• High standards of accuracy and precision.
• Ability to think creatively and problem solve; highly driven and self-motivated.

Benefits

• Comprehensive health plans
• Well-being programs
• Financial protection for employees and their families
• 401k plan with 100% vested company contributions
• Flexible paid time off
• Generous caregiver and parental leaves
• Life and disability insurance
• Health benefits including medical, dental, vision, and prescription drug coverage