Senior Sales and Operations Coordinator US

Herc Rentals - Lafayette, LA

Full-time - Entry Level

Lafayette, LA

5,001-10,000 employees

Rental and Leasing Services

About the position

The Senior Sales and Operations Coordinator at Herc Rentals serves as the first point of contact for customers, both in-person and over the phone. This role is designed for an energetic individual eager to assist customers and grow within the company. The position involves managing customer inquiries, optimizing delivery logistics, and supporting sales representatives, all while ensuring safety and compliance with regulations. The coordinator will also be responsible for managing a diverse customer portfolio and maximizing revenue through exceptional service.

Responsibilities

• Proactively answer and resolve customer questions
• Schedule delivery and pick up of equipment and become a trusted partner to the drivers and delivery vendors
• Optimize routing of drivers by being a DOT Regulations expert
• Aid and support the other coordinators at the branch
• Be a trusted partner to the territory sales representatives
• Manage a portfolio of customers
• Maximize revenue through superior customer service on all existing orders
• Finalize sales for both inbound and outbound calls
• Provide customers with expert advice on the selection, operation and maintenance of all the various types of equipment
• Generate, process, analyze and review the daily business reports
• Support all team members

Requirements

• Must be fluent in Rental Man
• Fluent with On the Go use
• Proficient in DOT Regulations and load securement guidelines
• Building fluency with Fleet, Procurement, and daily dashboard and branch manager checklists
• Act as local expert on Optimus and pricing practices
• Assist others with Salesforece.com
• Continue to open accounts and prescreen customers using eApply
• High school or GED required, College Degree preferred
• 2 - 4 years of relatable experience
• A valid driver's license with a clean driving record
• Ability to drive and operate multiple types of vehicles and equipment
• Ability to communicate with customers

Benefits

• Medical, Dental, and Vision Coverage
• Life and disability insurance
• Flex spending and health savings accounts
• Virtual Health Visits
• 24 Hour Nurse Line
• Healthy Pregnancy Program
• Tobacco Cessation Program
• Weight Loss Program
• 401(k) plan with company match
• Employee Stock Purchase Program
• Paid Time Off (Holidays, Vacations, Sick Days)
• Paid parental leave
• Military leave & support for those in the National Guard and Reserves
• Employee Assistance Program (EAP)
• Adoption Assistance Reimbursement Program
• Tuition Reimbursement Program
• Auto & Home Insurance Discounts
• Company Paid Life Insurance
• Supplemental Life Insurance
• Accidental Death & Dismemberment Insurance
• Company Paid Disability Insurance
• Supplemental Disability Insurance
• Group Legal Plan
• Critical Illness Insurance
• Accident Insurance