Herc Rentals - New Philadelphia, OH
posted 3 months ago
The Senior Sales and Operations Coordinator at Herc Rentals plays a crucial role as the first point of contact for customers, whether they visit a branch or call in. This position is designed for an energetic individual who is eager to assist customers and is motivated to advance their career within the equipment rental industry. The role encompasses a variety of responsibilities that contribute to the overall success of the branch and the satisfaction of its customers. In this position, you will be expected to take initiative and work autonomously, managing a profit and loss statement while effectively growing a diverse portfolio of customers. You will also manage fleet inventory, ensuring that the right equipment is available for customer needs. A significant aspect of the role is to become a safety expert, understanding and implementing safety protocols within the equipment rental industry. The ideal candidate will be proactive in answering and resolving customer inquiries, scheduling equipment deliveries and pickups, and optimizing driver routing in compliance with DOT regulations. Additionally, you will support other coordinators and act as a trusted partner to territory sales representatives, maximizing revenue through exceptional customer service. Your expertise will be essential in providing customers with advice on equipment selection, operation, and maintenance. You will also be responsible for generating, processing, analyzing, and reviewing daily business reports to ensure operational efficiency. This role offers a pathway for career growth and promotion within the company, making it an excellent opportunity for those looking to advance in the equipment rental field.